What is All Hands on Deck?


all hands on deck

460
Filed under - Definitions

What is AHOD?

AHOD stands for All Hands on Deck, and refers to the situation that exists when a contact centre gets super-busy, customer wait times go up and service levels start to drop. This is often as a result of external activity, such as a marketing campaign, system outage or the weather.

Typically during AHOD, training gets cancelled, all team leaders and managers start taking calls and overtime is offered to help clear the backlog.

It is the opposite of BAU, which stands for Business as Usual.

Published On: 27th May 2022 - Last modified: 13th Jul 2022
Read more about - Definitions


Recommended Articles

jargon definition
Definition: Contact Centre Jargon and Terminologies
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.