8×8 explores how hidden costs within fragmented customer experience systems quietly drain productivity, and shows how unifying your tech stack can unlock real value.
Let’s be honest: most customer experience organizations have spent the last decade racing to keep up with constant change. A new channel? Add a solution. A new expectation? Add another.
The result? What started as progress morphed into a growing pile of disconnected systems. Each new addition filled a gap… and created a few more. Maybe, at first, it felt like you were getting what you paid for.
Now you’re not so sure. And you haven’t stopped to ask: How much is it really costing you?
TCO: More Than Just the Obvious Costs
At a glance, your setup looks fine: licenses, subscriptions, support agreements. Standard stuff. But the true price? It’s hidden.
Beneath the surface lives the real total cost of ownership:
- Employee hours spent patching systems.
- Endless third-party integrations.
- Admin workarounds and emergency fixes.
- Siloed data and redundant capabilities that slow everything down.
Multiple vendors mean multiple bills, scattered support channels, and enough purchase orders to make your head spin.
The real price isn’t just what you spend to keep the lights on – it’s what you sacrifice to keep everything stitched together.
Welcome to The “Stack of Silos.”
You didn’t mean to build it. But layer by layer, you ended up with a stack of silos: disconnected platforms, redundant workflows, and scattered insights that frustrate employees and customers alike.
When your systems can’t talk to each other, neither can your people. Agents can’t see the full customer picture. Customers get bounced from channel to channel.
Productivity stalls. Loyalty erodes. And the tools that were supposed to save you money are now quietly draining your outcomes.
There’s a Smarter Path Forward
You don’t need another tool. You need fewer, better ones. The first step? Understand where your hidden costs are hiding.
And when you’re ready to run the numbers on what your “stack of silos” is really costing you, 8×8 is here to help you unify, simplify, and elevate every conversation.
This blog post has been re-published by kind permission of 8x8 – View the Original Article
For more information about 8x8 - visit the 8x8 Website
About 8x8
8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform. Find out more about 8x8
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
Author: 8x8
Reviewed by: Rachael Trickey
Published On: 5th Jun 2025
Read more about - Guest Blogs, 8x8
