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Archived Content
A selection of stories from the archives of call centre helper
White Paper: How Technology Is Transforming the Role of the Agent
White Paper: 3 Customer Experience Mistakes You’ll Never Make Again
Vonage Win 2019 CRM Excellence Award
UK Employees Embrace AI In the Workplace, But Want More Training
Six Years on: Taking Stock of G-Cloud 11
Blackfinch Ventures Invests in AI-based Text Analytics Start-up
Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)
Get Connected! The National Conferences 2019
eBook: If Your Contact Center Uses Spreadsheets, Read This
CXS | Customer Experience Summit London, UK
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The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
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Guide: How To Turn Customer Service Excellence into Exceptional ROI
White Paper: Redefining Agent Performance - Is EX Your CX Advantage?
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Latest Blogs
How to Upskill Human Agents in An AI-Powered Contact Centre
Time-Off Management: Why WFM Software Beats HR Software
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
