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Archived Content
A selection of stories from the archives of call centre helper
Survey shows contact centres slowed down by wrong technology
Ofcom fines TalkTalk £750,000 for silent calls
Degree in contact planning and management launched
White paper: Customer Satisfaction Surveying
Last chance to win an iPad Mini by completing the Cost of Technology survey
Case Study: JT (formerly Jersey Telecom)
Winners of Call Centre Management Association Awards 2013
Jobseekers find work in customer service centre
New phone system for charity lottery
Contact centre raises £21,000 for children’s charity
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Editor's Pick
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
7 Simple Mistakes That Hurt Contact Centre Morale
How to Make After-Call Work More Efficient – Without AI
