Performance Management and Quality Monitoring
Call Centre Helper Directory - Performance Management and Quality Monitoring
Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.
Hammer provides the proof you need to implement technology changes with confidence. Our testing solutions pre-empt significant problems by delivering expert, end-to-end validation of expected real-world performance.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.