Performance Management and Quality Monitoring

All Suppliers (A to Z)

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.

Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

QStory unlocks previously inaccessible time in customer service functions across organisations, providing both operational efficiency and a leap in agent engagement.

Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.