Scorebuddy Related Articles Unlocking the Strategic Value of QA Data With Scorebuddy BI New G2 Report: Scorebuddy a Leader in Contact Centre QA G2 Summer Report: Scorebuddy a Leader in Contact Center QA Scorebuddy Named 'Best Software Company' in Latest G2 Awards 9,377 Filed under - Call Centre Directory, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Scorebuddy Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. http://scorebuddyqa.com Contact Name: David McGeough Tel No: +353 1 410 0729 Contact Email: dmcgeough@scorebuddyqa.com Profile: Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Together with its contact center quality management solution, Scorebuddy has an integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Social Media: Twitter Handle: @score_buddy LinkedIn Company Page: https://www.linkedin.com/company/scorebuddy/ Facebook Page: https://www.facebook.com/Scorebuddy/ Address: The Masonry, 151- 156 Thomas St, The Liberties, Dublin 8, D08 PY5E, Ireland Weblink: http://scorebuddyqa.com Author: Megan Jones Published On: 19th Mar 2010 - Last modified: 17th Jul 2023 Read more about - Call Centre Directory, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Scorebuddy The Latest Articles Featuring Scorebuddy The Fundamentals of Contact Centre AI Software What Is Call Centre Automated Quality Management (AQM)? Practical Ways to Improve Customer Satisfaction With AI Why Private LLMs Are Better for AI Customer Service Top 14 Cold Calling Scripts for Call Centres A Guide to Mean Opinion Score (MOS) Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: The Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter