Scorebuddy


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Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.

http://scorebuddyqa.com

Contact Name: David McGeough

Tel No: +353 1 410 0729

Contact Email: dmcgeough@scorebuddyqa.com

Profile: 

Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.

Together with its contact center quality management solution, Scorebuddy has an integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction.

Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.

Social Media:

Twitter Handle: @score_buddy
LinkedIn Company Page: https://www.linkedin.com/company/scorebuddy/
Facebook Page: https://www.facebook.com/Scorebuddy/

Address: The Masonry, 151- 156 Thomas St, The Liberties, Dublin 8, D08 PY5E, Ireland

Weblink: http://scorebuddyqa.com

Categories:

  • Agent Coaching and Monitoring
  • Analytics
  • Call Centre Software
  • Contact Centre Solutions
  • Performance Management and Quality Monitoring

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