MiaRec, Inc. Related Articles An Inside Look at MiaRec's Auto QA MiaRec Enhances Topic Analysis in Contact Centres with LLM How to Manage Large Call Recording Platforms Bridging the Gap Between Contact Centre Agents and SMEs Filed under - Call Centre Directory, Call Recording, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Workforce Management and Workforce Optimisation, MiaRec MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence. miarec.com Contact : John Ortiz Contact Email: john.ortiz@miaRec.com Profile: MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence. MiaRec AI-powered solutions portfolio includes Voice Analytics (Transcription, Sentiment and Topic Analysis), Data Redaction, Generative AI-powered Automated Quality Management (Auto Score Card, Auto QA) and AI Assist (Call Summary, AI Coaching). Empowered by cutting-edge AI and Machine Learning technologies, MiaRec solutions offer unmatched accuracy while demanding minimal configuration, ultimately driving superior business outcomes. Contact centers improve agent performance, boost operational efficiency, and better understand their customers to improve experiences for both agents and customers with MiaRec. For more information please visit www.miarec.com. Social Media: Twitter Handle: @MiaRecInc LinkedIn Company Page: https://www.linkedin.com/company/miaRec Facebook Page: https://www.facebook.com/miaRec YouTube: https://www.youtube.com/@miaRec Address: 1999 S. Bascom Ave., Ste 928, Campbell, CA 95008 Weblink: miarec.com Author: Jo Robinson Published On: 24th Oct 2023 - Last modified: 17th Nov 2023 Read more about - Call Centre Directory, Call Recording, Coaching and Training, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Workforce Management and Workforce Optimisation, MiaRec The Latest Articles Featuring MiaRec, Inc. 12 High-Impact Decisions You Can Make Using Dashboards & Reporting 10 Changes Set to Redefine the Future of Self-Service NLP-Based vs. LLM-Powered Sentiment Analysis How to Stop Call Transfers Ruining Your CX How BPOs Can Overcome 5 Common Challenges Use Cases for Improving Car Insurance Contact Centres Related Reports Report: The Inner Circle Guide to AI-Enabled Agent Assistance Guide: 120 Day Roadmap to Auto QA ROI eBook: How to Maximize Efficiency & Minimize Costs with AI Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter