Aspect Named Metrigy’s Top WEM Provider

Aspect Software has been named Metrigy’s MetriStar Top Provider for Workforce Engagement Management (WEM) Suites after achieving the highest business success score in the analyst firm’s 2026 study.

The research, based on customer ratings and business outcome metrics, gave Aspect an overall business success score of 414, ahead of the study average of 309 and 29 points above the next highest-ranked provider.

According to Metrigy, Aspect ranked first for employee efficiency improvement and cost reduction, second for customer satisfaction improvements, and third for revenue growth.

The company also placed second for overall customer sentiment with a score of 8.44 and was one of only two vendors to achieve above-average scores across every customer sentiment category measured.

Commenting on the results, Jeff Kupietzky, CEO of Aspect Software, said:

“This award reflects what our customers experience every day: measurable results from a single, AI-forward platform.”

He added:

“Earning the highest business success score in the study, while also earning top marks across the board for customer sentiment, validates the strategy we’ve set. We’re helping enterprises coordinate their entire workforce, human and digital, with the clarity and control modern operations demand.”

Layne Haaksma, Senior Research Analyst at Metrigy, said:

“Aspect ranked above average on every business success metric measured this year, as well as across the board for customer sentiment.”

He continued:

“This dual achievement highlights the strength of Aspect’s natively cohesive, AI-forward technology, solidifying its reputation as a leader in the WEM space.

Its number one standing on business success, with an exceptional score of 414, leaves no question that its customers are realizing significant, industry-leading gains.”

The study also highlighted Aspect’s workforce management, AI-powered quality management and interaction analytics capabilities.

Metrigy noted that organisations using AI-powered quality management save supervisors an average of 11.9 hours per week, and identified interaction analytics as one of the fastest-growing AI applications in customer experience.

Metrigy’s Customer Experience MetriCast 2026 study surveyed 1,437 CX leaders across 10 countries, evaluating 18 workforce engagement management providers, with 14 receiving enough customer feedback to be individually ranked.

For more information about Aspect - visit the Aspect Website