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About Us
Articles by Guest Author
A selection of articles from contact centre industry experts
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Easy Ways to Make Your Contact Centre More Charitable
Stop Guessing! Measure Your Way to CX Success
A Complete Guide to Call Centre Reporting Metrics
8×8 and CallCabinet Partner to Streamline Compliance
Managing a Distributed Workforce Management Team
Unleashing the Power of Customer Journey Orchestration
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Mastering QA in BPO: Best Practices and Essential Metrics
Talkdesk & Epic Partner to Transform Healthcare Support
9 Contact Centre Trends for 2025
Contact Centre Technology: Types, Benefits, and Trends
The Future of Healthcare – 5 Innovative Solutions in Action
How AI Is Transforming Contact Centre Operations
Data Integration: The Awkward Truth in Contact Centres
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Team Leader Experience (TLX) Explained
On Demand Webinar – Sharpen Processes for Better Engagement
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
5 Best Practices for Multi-Step Digital Workstreams
How to Measure CX in the Contact Centre
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
7 Customer Experience Trends for Businesses in 2025
The Power of Hyper-Personalized Customer Service in Retail
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Editor's Pick
Make Fridays More Fun in Your Contact Centre
How to Support Your Agents Through a Personal Crisis
Key Strategies to Maximize Contact Centre Performance
18 Sure-Fire Ways to Boost Agent Resilience
