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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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7 Steps to Mastering Call Centre Staffing

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Opus Research Names Five9 a Leader in Pragmatic AI

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Content Guru Secures Six Industry Award Nominations

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How to Deliver Great Customer Experience Today

Uniphore Announces Acquisition of Orby AI

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7 Ways to Reduce Shrinkage in Your Contact Centre

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CX Award Wins – August 2025

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$2B Thoma Bravo Acquisition Unites Verint and Calabrio

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Five9 Earns Triple Recognition in 2025 Metrigy Awards

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Assembled Rolls Out AI-Powered Support Orchestration Suite

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World’s First Independent BPO Accreditation Launches

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Talkdesk Connects Advanced Dialer with Epic Integration

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Build an Effective Call Monitoring Form – Free Download

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CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

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New Research Reveals AI Trust Gap Between Companies and Customers

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Calabrio Expands CareAI to Transform Canadian Healthcare

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Outcomes That Should Shape Your CX Tech Strategy in 2025

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NiCE Expands Its Strategic Partnership With Salesforce

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How to Manage Asynchronous Messaging in Customer Support

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Peopleware Joins Forces With rightWFM in Workforce Management Deal

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Women in CX Announces Global 2025 UnConferences

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8×8 Adds New AI Enhancements to Its CX Platform

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NiCE and RingCentral Extend Their Partnership

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A Practical Guide to Getting Occupancy Right

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Editor's Pick

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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