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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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77% Report Cost Savings From AI in CX

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Talkdesk Launches New Customer Experience Automation Platform

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Assembled Enters Europe with New London Office

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Calabrio Debuts Next-Gen Performance Management Solution

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Zoom Releases Major Enhancements to Its CX Platform

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Foundever and Cognigy Expand Partnership to Scale AI in CX

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CallMiner Integrates with Microsoft Dynamics 365 Contact Center

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Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

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Route 101 and NiCE Win Major DWP Contract

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Diabolocom Launches New Mobile CX Tool

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Sabio’s Disrupt Series Expands With Paris Event

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A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

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CallMiner Acquires VOCALLS to Expand Automation Capabilities

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New Report Reveals AI Needs Human Touch in CX

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Salesforce Has Acquired Informatica

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New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

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Zoom Partners with Google to Power Next-Gen AI Tools

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10 Sales Tips Every Call Centre Agent Needs to Know

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5 Benefits of an Omnichannel Contact Centre

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8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

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New Report Highlights Latest WFM Trends

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Vonage Refreshes Startup Support with API Access

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The Top Benefits of a Work-From-Home Contact Centre

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NICE Enters a Strategic Collaboration With AWS

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Editor's Pick

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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