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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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8×8 Has Unveiled Updated Platform Features to Improve CX

AI Omnichannel concept

Assembled Launches AI-Powered Assist Across All Channels

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Kore.ai Unveils ‘AI For Process’ For Smarter Automation

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

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InVision Group Unifies Its Portfolio Under New Brand Peopleware

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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

30 year award

Three Decades of Recognising Excellence in UK Contact Centres

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Puzzel Launches AI-Powered Virtual Agent Suite

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Calabrio Announces Strategic Acquisition of Echo AI

AI In Retail CX

Talkdesk Introduces AI Agents to Enhance Retail CX

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San Francisco DEM Chooses NICE to Transform Its 911 Communications

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77% of CX Leaders Believe AI Is Crucial for Personalization

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Cirrus Awarded Royal Warrant of Appointment by King Charles III

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8×8 Partners With Descope for Secure CX Solutions

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Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

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Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

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Prosper Chooses NICE to Transform Their Customer Experience

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Verint Has Acquired Cognito to Advance AI-Driven CX

UK National Contact Centre Awards Open for 2025

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Great Southern Bank Reduces Wait Times With NICE CXone

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Evaluagent Introduces a Refreshed Brand Identity

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10 Christmas Office Games to Motivate Your Team

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Uniphore and Konecta Join Forces to Advance AI in CX

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Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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