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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Genesys Strengthens EMEA Leadership With Three New Appointments
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Zoom and ArvatoConnect Announce a Strategic Partnership
Vonage Named Leader Across Three Juniper Research Markets
Genesys Wins “Best Use of AI in Customer Service” Award
Calabrio WFM Now Available in Microsoft Marketplace
CSAT, QA, and AI – The New Formula for Customer Satisfaction
Zendesk Expands Microsoft Integration With New AI Tools
Assembled Announces a Strategic Partnership With Dixa
Police Forces Stall on AI Investment, Research Shows
Sabio Delivers Europe’s Largest Google Agent Assist Deployment
8×8 Introduces New Platform Capabilities
NiCE Named Leader in IDC CCaaS MarketScape 2025
NiCE Announces an Expanded Partnership With IGT Solutions
Aspect and Cresta Partner to Enhance Contact Centre Performance
Five9 Introduces New AI-Driven Updates at Their CX Summit
UJET Acquires Spiral to Deepen AI Capabilities
Zoom Expands Into Hiring With BrightHire Acquisition
Content Guru Wins UK IT “Vendor of the Year”
Fun Ways to Fundraise for Children in Need 2025
Odigo Acquires Akio to Strengthen European CX Leadership
8×8 Adds Native Support for Mitel SIP Phones
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Editor's Pick
Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
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Report: Customer Contact Personas Shaping UK Service Expectations
White Paper: Human Oversight in AI-Driven Customer Experience
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