Route 101 Modernizes Identicare’s Voice Operations

New South Wales Rugby League Adopts AnywhereNow

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

New CallMiner Research Highlights AI Governance Gap

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Tendfor Updates Teams Platform With New Features

Scorebuddy Has Rebranded to ScorebuddyCX

Capacity to Highlight CX Automation Capabilities at CCW Las Vegas 2026

8×8 Launches New Conversational Intelligence Platform

Vonage Expands AI Capabilities With New Partnerships

8×8 Reports CX Growth Alongside Multiple Award and Product Launches

Gartner Names Vonage CPaaS Leader for Fourth Time

CallMiner Retains QKS Leadership Position for Fifth Year

Assembled Launches AI-Powered MCP Server

8×8 Adds GPT Realtime 2 to AI Studio

Etech Expands AI Strategy Through CallMiner Partnership

Scorebuddy Releases New QA & CX Report

8×8 Wins Five Stevie Awards in 2026

UJET Opens Portugal Office Following $76M Funding

Vonage Earns Leader Spot in IDC MarketScape 2026

ElevenLabs Opens New Madrid Office

Bell Integration Selects NiCE for CX Upgrade

Cirrus Named NiCE UK&I AI Partner of Year