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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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AOK Bayern Moves Contact Centre to NiCE Cloud

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Diabolocom Wins 2026 Frost & Sullivan CX Award

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Puzzel Releases New 2026 State of Contact Centres Findings

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Talkdesk Rolls Out Agentic AI Update

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Vonage Wins Digital Identity Innovator Award

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Cloudax Accepted Into EWOR Traction Fellowship

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UK’s First National Contact Centre Day Confirmed

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AI Is Supporting, Not Replacing, Customer Service Roles

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Five9 Appoints Amit Mathradas as New CEO

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Vonage Unveils New Integration With Salesforce

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Zoom Launches AI Companion 3.0 With New Agentic Capabilities

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Assembled Launches ServiceNow Workforce Integration

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Thoma Bravo Unites Verint and Calabrio Into One CX Platform

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Talkdesk and UiPath Launch a New Integration

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Route 101 Completes Multi-Brand Platform Deployment for TPRG

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Vonage Expands AWS Partnership

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Zoom Earns 2025 Global AWS Partner Award

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Sabio Expands Disrupt 2026 Across Four European Cities

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Genesys Strengthens EMEA Leadership With Three New Appointments

Calabrio Chosen to Support loveholidays’ European Expansion

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SequenceShift Supports ECCCSA Recognition Across Europe

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Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs

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Zoom and ArvatoConnect Announce a Strategic Partnership

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Vonage Named Leader Across Three Juniper Research Markets

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Editor's Pick

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

Thumbnail 7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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