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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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NiCE Expands Strategic Partnership With AWS

NiCE Partners With Snowflake to Streamline CX Data

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Content Guru Scores 100% Recommendation in Gartner Report

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NiCE Announces the Release of Virtual AI Agents

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Research Reveals 10-Point Drop in Global Customer Happiness

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77% Report Cost Savings From AI in CX

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Talkdesk Launches New Customer Experience Automation Platform

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Assembled Enters Europe with New London Office

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Calabrio Debuts Next-Gen Performance Management Solution

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Zoom Releases Major Enhancements to Its CX Platform

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Foundever and Cognigy Expand Partnership to Scale AI in CX

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CallMiner Integrates with Microsoft Dynamics 365 Contact Center

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Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

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Route 101 and NiCE Win Major DWP Contract

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Diabolocom Launches New Mobile CX Tool

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Sabio’s Disrupt Series Expands With Paris Event

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A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

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CallMiner Acquires VOCALLS to Expand Automation Capabilities

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New Report Reveals AI Needs Human Touch in CX

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Salesforce Has Acquired Informatica

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New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

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Zoom Partners with Google to Power Next-Gen AI Tools

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10 Sales Tips Every Call Centre Agent Needs to Know

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5 Benefits of an Omnichannel Contact Centre

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Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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