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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Route 101 Helps Centrepoint Modernize Contact Centre Operations

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Talkdesk Names 2025 CX Innovators Award Winners

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Bromford Chooses Sabio for AI-Driven Service Transformation

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Zoom and NVIDIA Announce an Extended Partnership

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Crescendo Has Launched Multimodal AI

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Talkdesk Launches Higher Education Experience Cloud

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Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

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Talkdesk Introduces Major AI Upgrades to Its Copilot

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3 Reasons You Can’t Ignore Workforce Planning

Content Guru Named Leader in IDC MarketScape 2025

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Route 101 Earns Omilia Certified Implementation Partner Status

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Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

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Content Guru Launches Health and Digital Social Care Microsite

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How to Get Your Customers to Love Your Contact Centre

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Five9 Named Leader in IDC European CCaaS Report

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Vonage Launches Agentforce Identity Insights and Fraud Detection

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Zoom Has Announced a New Partnership With Oracle

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Content Guru’s Martin Taylor Wins LDC Alumni Award

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95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

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Talkdesk Expands Salesforce Integration With Unified Routing

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CallMiner Announces New Advancements to Its AI Framework

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MiaRec Introduces New Conversational Analytics Tool: Ask AI

New Research Reveals 51% of U.S. Small Businesses Use AI

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Editor's Pick

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

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