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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Integration Concept

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

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CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

Robots playing different instruments

NICE Announces the Launch of CXone Mpower Orchestrator

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Talkdesk Launches Knowledge Creator With AI Insights

Data analysis, research, audit, planning, statistics, vector concept

Five9 Has Introduced Spotlight for AI Insights

Magnifying glass with ai in one and a human in the other

New Research Reveals 72% of Consumers Are Open to AI Interactions

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Agentic AI Expected to Resolve 80% of Common Issues by 2029

AI with chat robot

Talkdesk Introduces AI Agents for Healthcare

2 people joining puzzle pieces together

Vonage and SAP Join Forces to Advance AI in Business

Robot with rising profit growth graph

NICE Reports 400% Increase in Virtual Agent Use

Digital chatbot robot

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Hands reaching together and shaking

Zendesk Seals Deal to Acquire Local Measure

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Talkdesk Fuels Condor’s Next-Gen CX Transformation

Partnership Concept

Genesys and Mitel Announce a Global Strategic Partnership

Magnifying glass focus AI artificial intelligence technology

New Study Reveals AI’s Key Role in Improving Customer Service

Global Network Concept

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

2 hands joining gears together

Sprinklr Expands Its Reach with a New Integration With Bluesky

Map of APAC Region with global network around it

Talkdesk Strengthens APAC Presence with Australia Cloud

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MiaRec and RingCentral Unite for Smarter QA

Metrics Dashboard

EvaluAgent Expands Its xMetrics Suite with Three New Additions

People shaking hands

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Person joining 2 puzzle pieces together

Alvaria and UJET Join Forces to Drive CX Innovation