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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Winners Announced at 2024 European Contact Centre & Customer Service Awards

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70% of Agents Would Recommend Their Jobs, New Study Reveals

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Scorebuddy Secures €5 Million Investment From Foresight

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8×8 Unveils Refreshed Brand to Elevate CX

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Five9 GenAI Studio Wins Best New Product Award

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Talkdesk Embedded Has Been Launched to Simplify Workflows

Call Recording Software concept

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Cost and Security Stall AI adoption in 2024 featured image

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

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Five9 and ServiceNow Expand Partnership with New AI Solution

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Five9 Launches AI Agents for Personalised Service

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MiaRec Launches Enhanced Topic Analysis Features

Online Survey Concept

ContactBabel Launches Latest Survey for 2025 Insights

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Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

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The Bradford Factor – Improving Contact Centre Absenteeism

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NICE Launches AI-Powered Global Translator for Business

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Odigo Appoints Laurent Dechaux as New CEO

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Puzzel CX Solutions Deliver 278% ROI

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Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

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NICE Has Launched CXone Mpower with AI Integration Updates

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8×8 Expands AI Voice Support for Global Users

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Puzzel Acquires Capturi to Boost AI-Powered CX

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The Evaluagent Contact Center Performance Summit 2024: Our Highlights

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Dialpad Acquires Surfboard to Boost WFM Capabilities

Enghouse Opus Whitepaper Box

Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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