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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Understanding Call Avoidance in Contact Centres

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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

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Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

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Forrester Announce New CCaaS Wave For 2025

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The Ultimate Guide to Average Speed of Answer (ASA)

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NICE Named CCaaS Leader in Forrester 2025 Report

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Salesforce Launches Agentforce to Power Service Field AI

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How to Improve First Contact Resolution

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Evaluagent and Phase2 Join Forces to Revolutionize QA

Live chat support

14 Live Chat Best Practices for Better Customer Support

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Workvivo by Zoom Debuts New AI Tool

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8×8 Introduces AI Orchestrator to Simplify Bot Integration

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8×8 Launches New Solution for Improving Customer Journeys

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10 Ways to Reduce Repeat Calls in Your Contact Centre

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Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

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Sabio Launches App to Simplify Employee Leave Management

Cloud Migration Concept

Sabio Leads Essent’s Cloud Migration to Enhance CX

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Zendesk Unveils an Array of New Solutions to Revolutionise CX

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10 Ways to Improve Call Abandon Rate

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12 Effective Strategies for Successful Call Centre Recruiting

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Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

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Genesys Launches Social Media Support Platform

Partnership Concept

NICE Announces a Strategic Partnership With Deloitte Digital

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Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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