Sabio Launches Defibrillator Initiative in Memory of Colleague

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

Scaling Sustainably With AI in 2026: Striking the Right Balance

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Content Guru Partners With CDI Foundation

Route 101 Implements Zendesk For Toolden

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Gartner GenAI Cost Forecast Sparks Industry Pushback

NiCE Unveils Agentic AI CX Frontline Research

Why You Can’t Build Live AI Agents on Borrowed Transcription

Five9 Reveals Winners of 2025 Global Partner Awards

Vonage and C3 AI Partner to Launch Field Services AI

NiCE Cognigy Named Sole Gartner Customers’ Choice