8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Gartner GenAI Cost Forecast Sparks Industry Pushback

NiCE Unveils Agentic AI CX Frontline Research

Why You Can’t Build Live AI Agents on Borrowed Transcription

Five9 Reveals Winners of 2025 Global Partner Awards

Vonage and C3 AI Partner to Launch Field Services AI

NiCE Cognigy Named Sole Gartner Customers’ Choice

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Take Part in ContactBabel’s Latest UK Research

Assembled Launches AI Tool to Automate Agent Scheduling

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Research Reveals Growing Workloads Across UK Contact Centres

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

SequenceShift Integrates Secure Payments Into Zendesk

Calabrio Introduces Omni Agent Intelligence

Vonage Launches Conversations for Agentforce Marketing