Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

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Filed under - Contact Centre News,

8×8 has announced that Baptist World Aid has deployed the 8×8 XCaaS (Experience Communications as a Service) integrated cloud contact centre and unified communications platform with 8×8 Voice for Microsoft Teams and the solution certified for Teams 8×8 contact centre.

With 8×8, Baptist World Aid now has an organization-wide integrated platform for communications, collaboration, and customer engagement across mobile, desktop, and web to deliver superior customer experiences.

Baptist World Aid is a nonprofit organization focused on creating lasting solutions to combat global poverty through community development, disaster relief, and advocacy.

The organization operates in 22 countries alongside 35 in-country project partners to deliver 67 projects that address the root causes of poverty and create opportunities for children and families to thrive.

To help manage the myriad global locations, employees, and partners, Baptist World Aid needed an integrated cloud contact centre and communications platform capable of supporting both customer engagement and employee communications and collaboration for support and donation processing.

Further, Baptist World Aid needed a solution that seamlessly integrated with their existing Microsoft Teams solution to provide accurate, real-time data and analytics.

Baptist World Aid chose the 8×8 XCaaS platform for its exceptional call quality, improved quality management and reporting capabilities, and seamless integration with Microsoft Teams and Microsoft Dynamics 365, all of which enable employees to provide exceptional customer support and services across any role and location.

Further, 8×8’s ease of use and product support has allowed Baptist World Aid to focus more on important, life altering projects and goals and less on software maintenance.

“Whether we’re working with in-country partners, our donors, or our employees, it’s important that we’re able to provide high quality engagement for an outstanding customer and employee experience from the start,” said Eun Bie Lee, Support Engagement Manager at Baptist World Aid.

“8×8 has completely changed the way we approach our communications strategy and our eyes have been opened to the vast array of features and possibilities available.

With 8×8, we’re able to accomplish so much more, regardless of location, and we’re thrilled with the impact it has had on our efforts and the overall experiences for our donors, employees, and partners.”

“Baptist World Aid is doing incredible work around the world to alleviate poverty, and a big piece of having an impact is being able to effectively communicate with everyone involved,” said Hunter Middleton, Chief Product Officer at 8×8, Inc.

“With 8×8 XCaaS, not only does Baptist World Aid get a seamless, integrated contact centre and unified communications platform, they also get the benefits of working within the familiar Teams interface.

We are proud of the part our product has played in delivering personalized customer interactions, boosting agent productivity, and fostering internal collaboration for such an incredible organization.”

The 8×8 XCaaS (Experience Communications as a Service) integrated cloud contact centre and unified communications platform includes cloud contact centre, business phone, video meetings, team chat, and SMS capabilities.

8×8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 15th Nov 2023
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