Survey – How do you Perform Against Other Contact Centres?


This was a chance to fill-in our in-depth contact centre survey and benchmark your contact centre against others. Unfortunately, the survey is now closed. 

Thanks to everyone who took part, each of whom will automatically receive a copy of the final report, helping them to compare their contact centre to others within the industry.

This year, we’ve asked more questions than ever before to gain an even greater insight into what contact centres are doing right now.

As an added bonus for completing our survey, those who have taken part have been entered into a prize draw, where one lucky participant is set to win a luxury gift basket from Fortnum & Mason, worth £250!

The results of our survey will be out very soon, so keep checking the “White Papers” section on our website.

Questions included our traditional favourites, such as:

  • What barriers stop you from running your dream contact centre?
  • What initiatives do you currently have in the contact centre?
  • How is your contact centre perceived by the rest of the business?

We also asked questions related to Workforce Management (WFM), omnichannel and much more, to give our most extensive overview of the contact centre world.

This year the survey is sponsored by Business Systems, Diabolocom, Genesys, IFS | mplsystems, Jabra and NICE inContact.

Published On: 1st Oct 2018 - Last modified: 2nd Nov 2018
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