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Articles about Business Systems

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Boost Employee Engagement With Workforce Management
124
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15 Interesting Ways to Modernize Your Contact Centre
704
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14 Funny Customer Service Stories That Will Make You Chuckle
2,567
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Workforce Management Performance – Checklist
78
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How to Extract More Value From Your Call Recording System
72
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What Are Customer Touchpoints and How Can You Identify Them?
2,127
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23 Considerations to Make Before Implementing a New Digital Channel
540
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White Paper: Mapping Your Robotic Process Automation Journey
57
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Which KPIs Do I Need for Contact Centre WFM?
1,245
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19 Contact Centre Queueing Strategies
963
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How to Deploy Robotic Process Automation in Your Contact Centre
102
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Customer Service Performance – Checklist
100
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Are You Missing Out on Valuable Insights From Your Voice Data?
56
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Why Is It Getting Harder to Recruit Good Contact Centre People?
1,115
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Case Study: Equiniti Speech Analytics
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Why Is Measuring Customer Satisfaction So Important?
1,220
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Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
1,029
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Driving Operational Improvements In the Contact Centre
88
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White Paper: The Future of Front and Back Office Workforce Blending
77
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22 Contact Centre Cost Saving Ideas
1,317
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Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
14 Funny Customer Service Stories That Will Make You Chuckle
Latest Resources
eBook: Three Guiding Trends for CX in the Contact Center
Case Study: Improving Your Collection Rates with Gamification
Latest Insights
How Should You Design Your Agent Console?
9 Top Tips to Improve Customer Journeys
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Millennials and Generation Z Are Driving the Digital-First Future of Customer Experience
Kelly Services Implement a Hosted Contact Centre Solution
 
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