Articles about Business Systems

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Call Centre Predictions for 2022 Fortune Cookies
1,385
Contact Centre Predictions for 2022
Problems Facing Contact Centres Warning Sign
1,463
The Biggest Problems Facing Contact Centres Today
Workforce Optimisation Software
248
What Is Workforce Optimization (WFO)?
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190
Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
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472
What Not to Miss at Call & Contact Centre Expo 2021
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
665
The Future of Customer Communication
3D Graphs in different colours
1,208
20 Demand Planning Techniques for Your Call Centre
A red cog being placed among other cogs acting as the keystone
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23 Key Processes Call Centre Automation Can Simplify
Old telephone with cloud button on blue background
Why Choose Contact Centre as a Service?
Retro Robot with Tin Can Phones
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The Dos and Don’ts of Automated Assistants in the Contact Centre
Vector illustration of a call centre AI agent
147
How AI Has Impacted the Call Centre
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Cox & Cox Establish a Future Platform for Growth
Dog and human sharing empathetic connection
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26 Great Techniques for Showing Real Empathy in Customer Service
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Business Systems UK Announces Acquisition of acrinax
Smartphone with yellow light bulbs from above
1,504
23 New Ideas for Customer Service Over the Phone
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How to Prove Your Voice Recording Platform Is Actually Recording?
A message in a bottle in the sea
1,246
20 Best Practices for Messaging Customers
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Business Systems and Calabrio Announce Webinar
confident team of superheroes striding towards their goal
1,444
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
An illustrated drawing of a lightbulb and icons for creative thinking
1,379
19 Intelligent Ideas to Improve Employee Experience
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How to Overcome Scheduling and Forecasting Challenges
A picture of a person jumping on top a mountain in front of a sunset
701
How to Raise the Profile of Your Contact Centre
A picture of a journey line with coloured map pointers
1,188
8 Useful Customer Journey Mapping Tools and Techniques
A picture of a performance management mind-map
1,401
A Checklist for Implementing… Performance Management Tools

Latest Reports

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White Paper: 2021 Contact Centre Buyer’s Guide
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eBook: Four Ways to Reduce Contact Centre Agent Turnover
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White Paper: The Inner Circle Guide to Omnichannel
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Case Study: Royal London Boosts Employee Engagement Score With WFM Tool
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White Paper: Forecasting & Scheduling for Multi Channel Contact Centres
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Whitepaper: The Ultimate Customer Service Guide for a Complex Social Thread
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Guide - The Power of Emotion in Customer Service
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Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)
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Guide - The State of the Contact Centre: Embracing the Evolving World of Work
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Case Study: How HCL Halved Their Customer Complaints
 
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