Strong G2 Scores Secure Leader Spot for Calabrio

Calabrio ONE has been named a Leader in G2’s Summer 2025 Grid Report for Contact Centre Workforce Software.

The G2 Grid Reports are informed entirely by user reviews, offering a data-driven view of software performance in the market.

Speaking on LinkedIn, Neil Griffiths, SVP of Sales EMEA/APAC at Calabrio, commented: “It is great to be a leader in things that matter, in this case customer satisfaction and market presence.

Many companies talk about placing their customers at the centre of everything they do. Talk and soundbites are cheap, and few deliver. We do.“

Calabrio’s performance is underpinned by strong scores across a range of key metrics. According to the latest G2 data, users rated the platform:

• 91% for quality of support (vs. category average of 88%)
• 91% for ease of use (vs. 89%)
• 88% for ease of setup (vs. 84%)
• 94% for agent scheduling (vs. 86%)
• 91% for forecasting (vs. 83%)

The platform also received positive feedback for features like mobile access, automation, and dashboards.

With its cloud-native design and adaptable workflows, Calabrio continues to be used by contact centres looking to balance operational efficiency with a strong agent and customer experience.

For more information about Calabrio - visit the Calabrio Website

About Calabrio

The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite.

Find out more about Calabrio

Author: Hannah Swankie
Reviewed by: Rachael Trickey