CallMiner and Five9 Partner to Deliver Customer Engagement Analytics

CallMiner and Five9, announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business — from the contact center to marketing, finance, operations, sales and product development.

CallMiner and Five9 already share a number of customers in financial services, legal, education and other industries. By formalizing this partnership, Five9 now enhances its best-of-breed approach to speech and text analytics with CallMiner’s powerful suite of contact center solutions to help substantially improve call center efficiency, agent performance, compliance and the customer experience.

“There is great synergy between CallMiner and Five9,” says Five9 CEO and President Mike Burkland. “We share a similar vision of transforming contact centers into customer engagement centers and through our innovative cloud offerings we can help more customers achieve their goals faster while maintaining a lower total cost of ownership and delivering an optimal customer experience,” Burkland continues.

“More than 80% of CallMiner’s current customers use our cloud-based solutions today. Together with Five9 as a partner, we can expand our presence and provide cloud-based contact center analytics solutions to an even broader audience,” says CallMiner CEO Terry Leahy.

“CallMiner and Five9 share a common commitment to providing solutions that deliver speed to value through ease of delivery and implementation. Our combined cloud solutions are designed so that customers can be self-sufficient without ongoing professional services. CallMiner and Five9 also share a dedication to improving the customer experience and ensuring positive outcomes. We are proud to have Five9 join our growing partner ecosystem,” Leahy says.

For more information about CallMiner, visit their website.