Case Study: Bouygues Immobilier Upgrades Service Quality Related Articles Case Study: Hager Elevates Operational Efficiency Case Study: Culligan Optimizes Customer Service ROI Definition: Contact Centre Jargon and Terminologies Case Study: How PhotoBox Enhanced its Customer Experience © sommart sombutwanitkul - Shutterstock - 1420610747 Filed under - Contact Centre News, Case Studies, Diabolocom Call centre agents are usually the first point of contact with prospects at Bouygues Immobilier so the company wanted to secure the best way to onboard them to reach the sales teams as soon as possible. Challenge Bouygues Immobilier was looking for a powerful and easy-to-use computer telephony integration (CTI) system for all pre-sales and post-sales activities. Objective The objective was to upgrade the quality of service and improve customer satisfaction. Solution Diabolocom call centre software was chosen as the most appropriate solution for Bouygues Immobilier. Why Diabolocom? Olivier Flattet, Call Centre Head of Prospects at Bouygues Immobilier, explains why Diabolocom was chosen to improve the customer experience: Ease of use and simple integration. Consistent performance. Fast roll-out with a high standard of security and expertise. These USPs have helped build a relationship of trust between Bouygues Immobilier and Diabolocom. Result Diabolocom software helped Bouygues Immobilier agents to easily fulfil their duties whether on or off-site and improve their overall productivity. Integrating Diabolocom made Quality of Service Management easier and helped teams achieve their objectives. “We have doubled our outgoing call volumes since integrating Diabolocom call centre software.” Olivier Flattet – Head of Prospects Call Centre at Bouygues Immobilier Meeting Technical Requirements Call log and customer file pop-ups within Salesforce, automatic leads integration into outbound campaigns, detailed real-time management screen for managers… Diabolocom was able to meet many technical requirements. Olivier Flattet, Head of Prospects at Bouygues Immobilier call centre, explains that the software has enabled his team to implement constant innovations such as call blending or omnichannel solutions (email & SMS), while managing costs. User-Friendly and Secure Local Solution All of Bouygues Immobilier call centre agents and managers were able to use all of the tool’s features from the start, says Olivier Flattet, adding that cloud-based Diabolocom is hosted locally, a guarantee of trust and security. Bouygues Immobilier Key Figures Number of employees: 1,639 Revenue: 2,116 billion euros About Bouygues Immobilier Bouygues Immobilier is a leading French urban developer and contractor with over 60 years on the market. The company has been active across the entire property value chain, from development to operation and promotion. Bouygues Immobilier designs living spaces that focus on the user in all their forms, listens to its customers and local authorities and works with them to create functional, personal and sustainable spaces. Bouygues Immobilier makes places to live, work and socialize. This blog post has been re-published by kind permission of Diabolocom – View the Original Article For more information about Diabolocom - visit the Diabolocom Website About Diabolocom Diabolocom, a European provider of Enterprise-ready cloud-based contact centres, empowers organizations worldwide to excel in customer satisfaction. Read other posts by Diabolocom Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Diabolocom Published On: 9th Jan 2024 Read more about - Contact Centre News, Case Studies, Diabolocom Recommended Articles Case Study: Hager Elevates Operational Efficiency Case Study: Culligan Optimizes Customer Service ROI Contact Centre Jargon and Terminologies Case Study: How PhotoBox Enhanced its Customer Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter