COVID-19 Impacts Telecoms Across Europe

A picture of cartoon people wearing facemasks


Research on the impact of COVID-19 on international telecommunications has been released by Spearline, a technology company that monitors international phone numbers for connectivity and audio quality.

Spearline’s aggregate platform data provides insights into how networks are performing.

Italy‘s connection rate continues to be volatile with as much as a 10% failure rate.

Audio quality is running approximately 4% below normal levels.

A graph showing Italy's connection rate coronavirus

Spain has seen a notable drop in connection rates to 98.5% success on March 16, 2020 but it is improving again.

A mild variation was noted with audio quality (+/- 1%), but it is relatively stable.

A graph showing Spain's connection rate coronavirus

France saw a significant dip in connection rates, approaching 5%, with failures noted on March 17, 2020.

Good quality has been maintained, though periodic slippage has been observed.

A graph showing Spain's connection rate coronavirus

In Germany, a declining connection rate is showing, with 1.7% failures noted on March 17, 2020. Good quality has been maintained, though periodic slippage is showing.

A graph showing Germany's connection rate coronavirus
A headshot of Kevin Buckley

Kevin Buckley

Speaking about the findings, Kevin Buckley, co-founder and CEO at Spearline, said: “Affected countries are significantly restricting the movement of individuals, imposing travel freezes and implementing work-from-home (WfH) arrangements.”

“This has led to a high increase in demand for both video and audio calls, and has caused a strain on telecommunications networks across afflicted regions and countries.”

“We are closely monitoring countries globally that have been most impacted by COVID-19.”

Spearline has servers in over 70 countries, covers 89% of GDP and reaches 90% of landlines globally. It has conducted millions of test calls worldwide, resulting in billions of data-points.

Spearline operates a support service 24 hours per day, 365 days per year for its customers internationally.

To find out more about Spearline, visit:

Published On: 20th Mar 2020 - Last modified: 24th Mar 2020
Read more about - Contact Centre News, ,

Recommended Articles

A photo of digital connections across a city
Proactively Detect Issues with your Telecoms Carrier
A picture of virus cell
Coronavirus Impacts International Telecoms in China and South Korea
A cross sections of a wire with light coming out the end
How Contact Centres Monitor Their Telecoms Networks to Reduce Churn
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.