The Award Winning Contact Centre Magazine

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Articles about Spearline

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Monitoring the Latest Trends in Contact Centres

179

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Spearline Share Their Latest Podcast Episodes

238

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Measuring the Hard and Soft ROI of Telecoms Testing

383

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How to Objectively Measure Audio Quality

270

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Enhancing Customer Support Teams

62

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Using Speech Analytics to Improve the Customer Experience

99

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Is Voice Being Superseded?

66

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The Role of a Customer Engagement Manager

145

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Connectivity and Communication Practices at a Global Level

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What Are: Dead Air and One-Way Audio?

55

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Latest reports

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White Paper: 2020 Global telecoms quality of service report

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Whitepaper: Beyond Network Monitoring

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Whitepaper: How a Pandemic Impacts Global Telecoms Infrastructure