Articles - Spearline

Two people walking in different circles overlaps with each other as symbol of merger

56

Cyara Acquires Spearline

Small cat with big male lion shadow - confidence concept

726

How to Build Advisor Confidence

Goodwill gesture concept with dog holding gift

1,042

Goodwill Gestures for Better Customer Relationships

Storm clouds over sun and field- de-escalation concept

2,709

The Best De-Escalation Techniques

A lightbulb on coloured background with code - technology and innovation concept

634

Technology to Make Managing a Contact Centre Easier

Phone keypad with the letters DTMF

68

Half dozen easter eggs in egg container on yellow.

6 Things I Learned From WebRTC Stress Testing

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Spearline’s Look Back at 2022

Hands waving at a clock and numbers

685

How to Build Flexible Schedules in the Contact Centre

close up empty virtual meeting room with meeting table over binary codes

82

Case Study: CollaborationRoom.AI Improves Testing

Rocket made of blocks - boost concept

677

Tools and Techniques to Boost Advisor Productivity

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Spearline Announces the Acquisition of Callstats

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Meet Spearline at MWC Barcelona 2023!

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51

Spearline Ranked Again in Fast 50 Awards

A team of call centre agents

Is Your Contact Centre Equipped for Black Friday?

The symbol of a tick (Yes) on the cell phone screen .

DTMF Issues Have Nowhere to Hide

2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee

3,636

Contact Centre Predictions for 2023

Hand leading global network connection

150

Case Study: Company Improves Global Call Quality

Hand and butterfly hand painting

663

The Key Steps to Customer Engagement Transformation

mobile phone, orange smartphone with target gear, and red darts

82

Challenges to IVR System Testing

Stethoscope on the smartphone on a grey background

51

Loud and Clear: IVR Testing Tools

Smiling call centre operators sit by the table in headphones

118

Beginner’s Guide to Call Center Testing

Employee burnout concept, with a hand writing 'Employee burnout' on white note

1,552

How to Avoid Employee Burnout

Magnifying glass and smartphone on yellow background

Provider Selection: The New Superpower Troubleshooting Tool