Customer Experience Re-imagined: Utilising AI, Digital & Data to Elevate Your CX Strategy Related Articles 10 Tips to Elevate Real-Time Adherence Why Conversational AI Can Improve Your Digital Transformation Strategy Elevate Your Customer Experience With Big Data Genesys and Salesforce Launch AI-Powered Solution Filed under - Archived Content, Kerv Experience Join us at the Tower of London for our event to learn how companies can reimagine their Customer Experience (CX) with the right blend of AI, digital channels and data. Why Attend Discover how you can create a better CX by joining us on the day to: Hear how you can utilise AI to implement data-driven empathetic experiences with Genesys and Microsoft. Learn how to develop customer empathy, personalisation and improve digital customer engagement. See Genesys Cloud CX in action. Hear first-hand from an organisation on their CX transformation journey. See a live demonstration of the integration between Genesys Cloud CX and the Microsoft Stack (Microsoft Teams, Dynamics 365, Power BI and Power Platforms). Agenda Breakdown of the Day 9.30am: Tea, Coffee & Welcome. 9.45am: The Kerv Vision: The current CX and EX trends we are seeing in the market. 10.05am: Genesys Keynote: The role Genesys Cloud plays in developing digital customer engagement, empathy and personalisation. 10.25am: CX Transformation Story – the challenges, outcomes and lessons learnt. 10.40am: Break 11.00am: Discover the Genesys and Microsoft stack integration capabilities: A live Genesys Cloud CX demo. The role AI, digital and data plays in delivering an empathetic customer experience: linking Genesys Cloud with Microsoft Teams and Dynamics 365 to gain powerful data insights. 12.00pm: Q&A panel discussion – your questions answered. 12.30pm: Lunch & optional tour of the Historic Royal Palaces inside the Tower of London. Author: Robyn Coppell Published On: 9th Mar 2023 - Last modified: 28th Apr 2023 Read more about - Archived Content, Kerv Experience Recommended Articles 10 Tips to Elevate Real-Time Adherence Why Conversational AI Can Improve Your Digital Transformation Strategy Elevate Your Customer Experience With Big Data Genesys and Salesforce Launch AI-Powered Solution Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter