Location : Tower of London
CX Strategy Event: Automating and Transforming your Customer Experience with AI, Digital & Data
Join us at the Tower of London on 21st March to learn from industry leaders, including Genesys and Skipton Building Society, about automating and transforming your customer experience using the latest tools and technology.
- Learn about linking CX and CRM: Hear and see how you can utilise AI to implement data-driven experiences with live demos of the Genesys integration with Microsoft and Salesforce.
- Learn how to optimise customer digital channels through AI automation.
- Hear from the Head of Distribution Transformation from Skipton Building Society about their huge CX and Digital transformation.
- Discover how Genesys are leading the way in customer empathy and hyper-personalisation.
- Master how to make the transformation real – ensuring the business change you deliver is adopted.
Guests also get free access to the Tower of London and an optional tour of the grounds!