CXsummit


About the Event

#Five9CXsummit is live online Sept 1-2.

Industry influencers including:

  • Donna Fluss, president of DMG Consulting LLC
  • Drew Kraus, Vice President and Analyst, Customer Service and Support Technology, Gartner
  • Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
  • Blair Pleasant, President and Principal Analyst, COMMfusion LLC
  • Dan Miller, Lead Analyst and Founder, Opus Research
  • Derek Top, Research Director, Opus Research
  • Robin Gareiss, CEO and Principal Analyst, Metrigy

The theme of the 2021 event will be “Where Reimagined meets Realized.” Inspirational speakers such as Mike Massimo, former NASA Astronaut, New York Times Best Selling Author and frequent guest star on the Big Bang Theory, and Five9 customers and partners will share insights to encourage CX and contact centre leaders to think differently about how they approach their customer experience. Speakers will also provide practical advice to ensure change leads to real results now and in the future.

To support this interactive learning experience, the 2021 CX Summit will introduce new session formats, such as:

  • Deep Dive Discussions: Live 45-minute sessions that delve into practical contact centre use cases, step-by-step training for Five9 products, and best practices across the CX domain
  • CX Discussion Groups: Live 45-minute sessions focused on CX trends and best practices ranging from STIR/Shaken to the role of the Intelligent Virtual Agent (IVA) in the contact centre of today and the future
  • Ask the Product Reimagineers: Live 30-minute discussions with open Q&A hosted by Five9 solution experts covering topics from what to consider when moving to the cloud to how to get the most out of your Five9 investment

In addition to Five9 solution experts, executive keynote speakers will include:

  • Rowan Trollope, Chief Executive Officer, Five9
  • Jonathan Rosenberg, Chief Technology Officer and Head of AI, Five9
  • Callan Schebella, Executive Vice President, Product Management, Five9
  • Genefa Murphy, Chief Marketing Officer, Five9

Date and Time

Starting:
Wednesday 1st September 2021

Ending:
Thursday 2nd September 2021

Location

Virtual

Organisers

Date and Time

Starting:
Wednesday 1st September 2021

Ending:
Thursday 2nd September 2021

Location

Virtual