Jonathan Rosenberg - Call Centre Helper

Connect with Jonathan on LinkedIn "> Jonathan Rosenberg - Call Centre Helper

Jonathan Rosenberg

Jonathan Rosenberg, CTO and Head of AI, Five9

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

How to Maintain Customer Trust in an AI World

How to Maintain Customer Trust in an AI World

Our Top Webinars of 2025

Our Top Webinars of 2025

Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

Recorded Webinar: Responsible AI in Customer…

Move Over 2025… Top CX Predictions for 2030!

Move Over 2025… Top CX Predictions for 2030!

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

Contextual Data – The New Gold in the Era of Generative AI

Contextual Data – The New Gold in the Era of…

Five9 Launches Click-and-Customize Generative AI for the Contact Centre

Five9 Launches Click-and-Customize Generative AI for the…

Five9 a Leader for Conversational AI in the ICC

Five9 a Leader for Conversational AI in the ICC

The Third Era of AI is Upon Us

The Third Era of AI is Upon Us

Top Five AI Pitfalls in the Contact Centre

Top Five AI Pitfalls in the Contact Centre

Five9 Wins Innovation Awards

Five9 Wins Innovation Awards

Five9 Introduce Their New Virtual Assistant

Five9 Introduce Their New Virtual Assistant

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?