Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Jonathan Rosenberg
Jonathan Rosenberg, CTO and Head of AI, Five9
Connect with Jonathan on LinkedIn
RECENT
POPULAR
How to Maintain Customer Trust in an AI World
Our Top Webinars of 2025
Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise
Move Over 2025… Top CX Predictions for 2030!
New Report Launched for AI in Healthcare
Contextual Data – The New Gold in the Era of Generative AI
Five9 Launches Click-and-Customize Generative AI for the Contact Centre
Five9 a Leader for Conversational AI in the ICC
The Third Era of AI is Upon Us
Top Five AI Pitfalls in the Contact Centre
Five9 Wins Innovation Awards
Five9 Introduce Their New Virtual Assistant
Editor's Pick
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
The Real Reasons You’re Failing to Tackle Lateness