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Articles - Donna Fluss

Donna Fluss, Owner, DMG Consulting LLC

Connect with Donna on LinkedIn

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9 Clever Ways to Improve Agent Schedules

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Calabrio Receive Plaudits for Their Workforce Optimization Solution

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Playvox Acquires Agyle Time

Five9 to Acquire Inference Solutions

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NICE Named Market Share Leader

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What’s New in the World of Contact Centre WFM?

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NICE inContact CXone Receives Perfect Scores in New DMG Report

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Calabrio Acquires Teleopti

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Editor's Pick

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

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