Cyara Completes Acquisition of Botium


Perfect fit of two gears, perfect teamwork

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Filed under - Industry Insights,

Cyara has closed its acquisition of automated chatbot testing company, Botium, which adds chatbot and conversational AI testing capabilities to its portfolio.

The chatbot market is rapidly growing, with a 22.5% compound annual growth rate (CAGR) projected between 2020 and 2027.

The increased use of chatbots and natural language understanding (NLU) throughout the digital customer journey has created the need for solutions that can efficiently and effectively test and monitor the performance of chatbots and conversational AI.

Botium provides solutions that solve this unique need to Cyara, bolstering the comprehensiveness of its automated CX assurance capabilities across digital channels and making it an ideal addition to their existing portfolio of solutions that enable customers to assure their CX is flawless.

The acquisition is part of Cyara’s strategic plan for international growth and product innovation, fueled by its recent $350 million growth investment.

Cyara’s mission is to deliver a complete CX assurance platform that will test customer journeys cohesively, regardless of channel or whether those journeys are delivered through a single platform or multiple best-of-breed solutions.

More than 100 million chatbot tests have been executed on Botium Box and the company has a 92% recurring customer rate. Botium brings over 1,500 customers, in addition to 185,000 open source users.

Additionally, the acquisition expands their existing international presence to Central Europe, with Botium’s offices in Austria.

“This acquisition is a major milestone in Cyara’s growth and it further enhances our ability to help companies assure their end-to-end customer experiences. ,” said Alok Kulkarni, CEO of Cyara.

“We are so pleased to join forces with Botium to provide an easy way for enterprises to ensure their CX through an IVR, chatbot, agent-based phone, or some combination of voice and digital channels is flawless.

Botium, named in 2021 as a Gartner Cool Vendor in Conversational and Natural Language Technologies, brings deep expertise in chatbots, conversational AI and NLU to Cyara. Its skilled workforce will join Cyara’s digital CX assurance development team.

Chatbots and conversational AI present unique challenges for testing and monitoring. Given all the possible permutations that could occur, manual testing is simply not possible.

Botium’s automated chatbot testing improves the quality of the chatbot, ensuring it performs as expected, all while reducing the efforts of enterprise IT teams and shortening the time-to-market for chatbots. Its solution provides added value in every phase of the customers’ bot development lifecycle.

“We see Cyara as a natural fit since it is a forward-looking company that’s well positioned to lead the digital CX assurance category,” said Christoph Börner, Co-founder and CEO of Botium.

“The Botium team is made up of talented developers and engineers, and joining Cyara’s team will give us additional resources to expand our efforts in developing innovative solutions for testing chatbots and conversational AI, as well as reaching a wider global customer base.”

This blog post has been re-published by kind permission of Cyara – View the original post

To find out more about Cyara, visit their website.

About Cyara

Cyara Cyara is the world's leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara's cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale.

Read other posts by Cyara

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 8th Apr 2022 - Last modified: 12th Apr 2022
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