Demand Grows for Skype for Business

Enghouse Interactive is responding to an ever-increasing demand for Microsoft Skype for Business.

The customer contact solutions company has completed 250 deployments on Microsoft Skype for Business.

It supports Skype for Business 2015 on a wide range of its solutions and services, providing an omnichannel communications experience across any combination of on-premise or hosted configurations.

Relevant solutions continue to use native integration to Skype for Business, using Microsoft-endorsed APIs and trusted conferences. End-users can use the combination of solutions with their choice of Skype for Business configurations and deployment options.

The range of solutions for Microsoft Skype for Business – Contact Centre, Quality Management and Operator Consoles – are native to Skype for Business environments and can help organisations to improve communications, productivity, efficiency and connect their customers to their business.

The company also recently earned the Gold Application Development and Communications competencies. Attaining the Microsoft Communications competencies demonstrates partner expertise in video-conferencing, voice over Internet protocol and instant messaging.

“Consumers have been using Skype extensively for some time. It already has 300 million users worldwide. Now businesses are seizing on the opportunity to leverage the new Skype for Business service in their contact centre and customer-facing communications,” said Jeremy Payne, International Group Marketing Director at Enghouse Interactive. “Businesses will increasingly embrace one-way and two-way video chat communications channels as well as lower-cost voice channels, and we expect to see growth in the volume of instant messaging used in the contact centre.”

For more information about Enghouse Interactive Skype for Business solutions, visit the website.