Translate

Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

Connect with Jeremy on LinkedIn

Close up of alarm clock and calendar on the orange table background.

8 Ways to Improve Schedule Adherence

Hands holding a key with clouds in the background

Key Features That Are Vital in a Cloud Communications System

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

23 New Ideas for Customer Service Over the Phone

A holographic house with digital renderings and icons

Transform Service Delivery with Powerful New Technology Trends

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

A person sat on a video call with six other people

Security Breaches Among Video Call Challenges

A picture of an employee with a box of belongings

Nine Out of Ten Contact Centre Professionals Set to Leave Jobs

A picture of people hiding behind sheets of paper with faces on

The Importance of Emotional Intelligence in the Contact Centre

Recorded Webinar: Unlocking Contact Centre Emotional Intelligence

A picture of a stressed agent

Supporting Agent Wellbeing in a Hybrid Working World

19 Ways to Deal with High Contact Volumes

A photo of a message saying "take care of yourself"

Register Now for an Agent Wellbeing Roundtable Event

A picture of a 30 day free trial stamp

Enghouse Introduces Free 30-Day Software Trial

A photo of a refreshing drink

17 Smart Ways to Refresh Your Homeworking Strategy

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

A picture of someone carrying a "I want more" light bulb

How Are Customer Expectations Changing and What Does That Mean for Us?

A photo of a cloud technology

What to Look for When Buying a Cloud Communications System

A picture of tools in a wallpaper style

20 Customer Experience Management Tools and How They Can Help (CEM)

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

A picture of someone moving up to the cloud

6 Tips to Ensure Success When Moving Your Contact Centre to the Cloud

A picture of a green city business concept

Building a Greener Contact Centre – What It Means and Why It Matters

A photo of a homeworking call centre agent

15 Contact Centre Homeworking Problems and How to Overcome Them

30 Customer Experience Trends to Watch Out For