Call Centre Helper Directory - Benchmarking
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Raising Standards in Customer Operations.
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Jonty Pearce | 2 hours ago
Felix Mendez | 2 hours ago
Chas Vance | 7 hours ago
Kaleem Mahmood | 8 hours ago
Cliff Gibson | 15 hours ago
Anonymous | 18 hours ago
Don't do ANYTHING until you have done these 10 things!
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
Read the Contact Centre Manifesto