Date: 16 July 2025, 9 a.m. PST | 12 p.m. EST | 5 p.m. GMT
Location: Virtual
Join Talkdesk to hear how Nassau Financial Group, a digitally enabled financial services provider is transforming customer experience.
In this interactive session, you’ll learn how Nassau Financial Group:
- Enhanced customer satisfaction by personalizing interactions and optimizing call routing—reducing call transfers by 4.5% and maintaining a Trustpilot rating of 4.9 out of 5.
- Improved agent satisfaction by cutting average talk time by 90 seconds.
- Applied practical strategies that can be adapted across industries to improve CX outcomes.
Don’t miss this chance to get actionable insights from CX leaders who are shaping the future of customer engagement.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 24th Jun 2025
Read more about - Call and Contact Centre Events, Talkdesk
