Raising Standards in Customer Operations.
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Profile:
The Forum are the only Industry body led by Contact Centre Professionals for Contact Centre Professionals. With a combined experience of over 100 years in the industry our team of specialists are here to help, support and guide you as you navigate the changing expectations of your customers and your people.
Join this active community to get access to:
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If you work in the Front Office, Back Office, Planning, Insight, Quality or in a Leadership role we are here to support you.
You don’t have to be a member to enjoy some of these benefits, but it helps.
For more information get in touch by visiting our website The Forum – Communities Of Best Practice
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Author: Jo Robinson
Published On: 28th Mar 2010 - Last modified: 27th Jun 2025
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