eBook: Gap Analysis for Individual Training in the Call Centre 159 Filed under - Archived Content, Scorebuddy This eBook looks at agent performance and identifies areas where training can dramatically improve call centre activity as it works towards the goal of customer delight. eBook written by: Scorebuddy Click here to download your copy of the eBook. Author: Jo Robinson Published On: 27th May 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter