Archived Content

eBook: Gap Analysis for Individual Training in the Call Centre

Published On: 27th May 2019 10:00

This eBook looks at agent performance and identifies areas where training can dramatically improve call centre activity as it works towards the goal of customer delight.

eBook written by: Scorebuddy

Click here to download your copy of the eBook.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

eBook: Gap Analysis for Individual Training in the Call Centre

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