EGain Client Bags KMWorld Reality Award


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Filed under - Call Centre News,

eGain has announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld Connect Conference 2021.

Bestowed by KMWorld Magazine, the KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric.

The award recipient should have demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits.

To be considered for the award, the knowledge management program must have been in place for at least one year, received support from senior management, and defined metrics to evaluate the initiative and its impact on organizational goals.

BT Consumer is one of the world’s leading communications services companies, serving more than 30 million customers with more than 600 stores. With its three brands, BT, EE, and Plusnet, BT Consumer is the largest provider of mobile and fixed broadband communications services in the UK.

This blog post has been re-published by kind permission of eGain – View the original post

To find out more about eGain, visit their website.

Published On: 17th Nov 2021
Read more about - Call Centre News,


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