EGain Client Bags KMWorld Reality Award

Star award against gradient background
Filed under - Contact Centre News,

eGain has announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld Connect Conference 2021.

Bestowed by KMWorld Magazine, the KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric.

The award recipient should have demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits.

To be considered for the award, the knowledge management program must have been in place for at least one year, received support from senior management, and defined metrics to evaluate the initiative and its impact on organizational goals.

BT Consumer is one of the world’s leading communications services companies, serving more than 30 million customers with more than 600 stores. With its three brands, BT, EE, and Plusnet, BT Consumer is the largest provider of mobile and fixed broadband communications services in the UK.

Author: Guest Author

Published On: 17th Nov 2021
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

The rise of client experience
The Rise of Client Experience in Financial Services
A picture of the computer as book knowledge base concept
What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid
Preparing for Digital Reality - How to Graduate Your Bot
Will Virtual Reality Replace Your Agents?