KMWorld have released their list of the 100 companies that matter in knowledge management 2021.
The past year created dramatic shifts in how organizations operate, provide products and services, interact with customers and partners, and support work strategies.
Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now.
Forward-thinking businesses don’t want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can:
- Break down information silos
- Better understand the experiences of their customers and employees
- See hidden connections
- Expand collaboration
- Enable AI and machine learning where it is feasible
- Take advantage of automation to streamline processes.
As analyst and author Charlene Li pointed out during her KMWorld Connect 2020 keynote, disruption is hard, but it also presents an opportunity for change and growth.
The safe zone is not really safe, advised Li, noting that people and organizations may want to stay with what is familiar, which can actually be a risky choice.
Amidst the dramatic changes that continue to unfold, innovative companies are seeking new approaches to improve how they access and use information.
With that in mind, KMWorld presents the KMWorld 100, a list of innovative knowledge management companies whose offerings can help organizations expand access to information and accelerate growth.
As in the past, the list features mature companies whose offerings have evolved over many years, as well as more recent entrants in the KM market.
But whether they have stood the test of time, or are new and cutting-edge, they all seek to provide value by helping organizations transform their information into insight.
The list of companies includes KMS Lighthouse, a provider of knowledge management solutions that enhance every business engagement by empowering customers, employees, and agents with real-time access to accurate and consistent knowledge because: “Customer experience is all about the right answers at the right time.”
To read the full list of knowledge management companies, click here.