eGain to Present at Mobile World Congress 2022 Related Articles Should Call Centre Agents Use Mobile Phones at Work? Call Control Techniques: How to Present Options to Customers What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid eGain Reimagines Omnichannel Customer Engagement with Conversational Automation © noraismail - Adobe Stock - 198937015 141 Filed under - Contact Centre News, eGain eGain has announced it will present at MWC (Mobile World Congress) Barcelona, being held from February 28 to March 3. Customer service is the #1 differentiator for customer loyalty for mobile service operators. At the conference, eGain will present its AI Knowledge technology to automate and optimize telco customer service. The company will present the success story of BT, a marquee eGain client, on Wednesday, March 2, at 3 pm CET. BT Consumer transformed omnichannel customer service for over 20 million customers with eGain AI Knowledge. They improved NPS by 20+ points and reduced service cost across tens of thousands of agents and store associates. In recognition of their innovative application of AI and knowledge management, they received the prestigious KM reality award in November 2021. Author: Guest Author Published On: 21st Feb 2022 - Last modified: 22nd Feb 2022 Read more about - Contact Centre News, eGain Recommended Articles Should Call Centre Agents Use Mobile Phones at Work? Call Control Techniques: How to Present Options to Customers What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid eGain Reimagines Omnichannel Customer Engagement with Conversational Automation Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter