There is nothing more intuitive than having a natural conversation with a voicebot where users don’t have to think about a list of alternatives to pick from or utter a specific passphrase; instead, they can just say what they want, and the voicebot answers quickly.
But what if the voicebot has to process personal or business-critical data? In such a scenario, it is extremely important not only to ensure a seamless and fast customer experience but also to keep access to a user’s data safe and secure.
By integrating cutting-edge voice verification solutions with conversational IVRs, organizations can execute effortless end-to-end authentication and fraud prevention by verifying users’ identities with the voice within seconds.
Overall, it streamlines the whole process of user identification and authentication to deliver a personalized user experience.
Watch the video below to see how Phonexia’s AI-powered voice biometrics technology works in conjunction with Cognigy.AI to enable a frictionless conversational experience while maintaining security robustness.
This blog post has been re-published by kind permission of Cognigy – View the original post
To find out more about Cognigy, visit their website.
About Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Read other posts by Cognigy
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
