Elevating Phone Bots With AI-Powered Voice Biometrics Related Articles What is Voice Biometrics, and Why Does Your Contact Centre Need It? An Introduction to Voice Identification An Introduction to… Voice Biometrics Voice recognition: what biometrics can do for your call centre © BAIVECTOR - Adobe Stock - 491097264 108 Filed under - Industry Insights, Cognigy There is nothing more intuitive than having a natural conversation with a voicebot where users don’t have to think about a list of alternatives to pick from or utter a specific passphrase; instead, they can just say what they want, and the voicebot answers quickly. But what if the voicebot has to process personal or business-critical data? In such a scenario, it is extremely important not only to ensure a seamless and fast customer experience but also to keep access to a user’s data safe and secure. By integrating cutting-edge voice verification solutions with conversational IVRs, organizations can execute effortless end-to-end authentication and fraud prevention by verifying users’ identities with the voice within seconds. Overall, it streamlines the whole process of user identification and authentication to deliver a personalized user experience. Watch the video below to see how Phonexia’s AI-powered voice biometrics technology works in conjunction with Cognigy.AI to enable a frictionless conversational experience while maintaining security robustness. Author: Guest Author Published On: 4th Apr 2022 - Last modified: 5th Apr 2022 Read more about - Industry Insights, Cognigy Recommended Articles What is Voice Biometrics, and Why Does Your Contact Centre Need It? An Introduction to Voice Identification An Introduction to… Voice Biometrics Voice recognition: what biometrics can do for your call centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter