Articles - Cognigy

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249

Conversational AI Is the Future of Customer Experience

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118

The Next Generation of Chatbot Is a Proactive Agent

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Elevating Phone Bots With AI-Powered Voice Biometrics

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Cognigy Named ‘AI Automation Specialists of the Year’ 2022

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57

A Three-Step Process to Evaluate the Right Conversational AI Platform

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182

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

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114

Conversational AI in 2022: A Look Ahead

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Cognigy Increases Series B Funding

AI Powered Contact Centre

83

Why an AI-Powered Contact Centre Will Never Replace Human Agents

What do customers really think

What Your Customers Really Think About Customer Service Automation

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Cognigy Named a Leader by Gartner

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Why Your Customers Get Upset and What You Can Do to Fix It

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258

Cognigy Named as One of Germany’s Fastest Growing Technology Companies

Latest Reports

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Report

White Paper: The Inner Circle Guide to Customer Interaction Analysis

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Report

Report: How is Conversational AI Impacting Customer Service?