Cognigy - Call Centre Helper

Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

Recent Articles Most Viewed Articles

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

NiCE Signs $955 Million Deal to Acquire Cognigy

NiCE Signs $955 Million Deal to Acquire Cognigy

What Not to Miss at CCW Berlin 2025

10 Customer Experience ECommerce Case Studies

10 Customer Experience ECommerce Case Studies

Your Ultimate Guide to Cloud CCaaS

Your Ultimate Guide to Cloud CCaaS

ChatGPT Alone Can’t Deliver the Customer Service You Need

ChatGPT Alone Can’t Deliver the Customer Service…

What Can CX Leadership Expect in 2023?

What Can CX Leadership Expect in 2023?

Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

Understanding the Benefits and Efficiencies of…

What We Heard at Call & Contact Centre Expo 2022

What We Heard at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Avoid Common Automation Mistakes When Using Conversational AI – Part II

Avoid Common Automation Mistakes When Using…

What’s Next in CX? 5 Highlights From CCW Europe 2022

What’s Next in CX? 5 Highlights From CCW Europe 2022

Avoid Common Automation Mistakes When Using Conversational AI – Part I

Avoid Common Automation Mistakes When Using…

Four Reasons Why Customers Expect More From Contact Centres

Four Reasons Why Customers Expect More From Contact…

Transforming CX While Supporting Agents Through Conversational AI

Transforming CX While Supporting Agents Through…

How CAI Can Improve Service Level and End Channel Hopping

How CAI Can Improve Service Level and End Channel Hopping

What Customer Experience Are You Delivering?

What Customer Experience Are You Delivering?

Elevate Your Customer Interactions Through Conversation Design

Elevate Your Customer Interactions Through Conversation…

How Advances in AI Make for Happy Telecom Customers

How Advances in AI Make for Happy Telecom Customers

Conversational AI for the Insurance Industry

Conversational AI for the Insurance Industry

Cognigy Wins AI Breakthrough Award

Cognigy Wins AI Breakthrough Award

How the Travel and Hospitality Sector Is Transforming CX for Good

How the Travel and Hospitality Sector Is Transforming CX…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?