Articles - Cognigy

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Your Ultimate Guide to Cloud CCaaS

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241

ChatGPT Alone Can’t Deliver the Customer Service You Need

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184

What Can CX Leadership Expect in 2023?

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Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

317

What We Heard at Call & Contact Centre Expo 2022

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209

What Not to Miss at Call & Contact Centre Expo 2022

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Cognigy Named on the Constellation Shortlist for Conversational AI

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82

Avoid Common Automation Mistakes When Using Conversational AI – Part II

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61

What’s Next in CX? 5 Highlights From CCW Europe 2022

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Avoid Common Automation Mistakes When Using Conversational AI – Part I

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Four Reasons Why Customers Expect More From Contact Centres

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73

Transforming CX While Supporting Agents Through Conversational AI

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57

How CAI Can Improve Service Level and End Channel Hopping

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What Customer Experience Are You Delivering?

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76

Elevate Your Customer Interactions Through Conversation Design

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60

How Advances in AI Make for Happy Telecom Customers

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112

Conversational AI for the Insurance Industry

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Cognigy Wins AI Breakthrough Award

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121

How the Travel and Hospitality Sector Is Transforming CX for Good

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56

How Conversational AI Is Driving Innovation in the Utilities Sector

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52

7 Tips for Improving Banking Customer Care With AI

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141

Conversational AI Is the Future of Customer Experience

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94

The Next Generation of Chatbot Is a Proactive Agent

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60

Elevating Phone Bots With AI-Powered Voice Biometrics