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Articles - Cognigy
249
Conversational AI Is the Future of Customer Experience
118
The Next Generation of Chatbot Is a Proactive Agent
Elevating Phone Bots With AI-Powered Voice Biometrics
Cognigy Named ‘AI Automation Specialists of the Year’ 2022
57
A Three-Step Process to Evaluate the Right Conversational AI Platform
182
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
114
Conversational AI in 2022: A Look Ahead
Cognigy Increases Series B Funding
83
Why an AI-Powered Contact Centre Will Never Replace Human Agents
What Your Customers Really Think About Customer Service Automation
Cognigy Named a Leader by Gartner
Why Your Customers Get Upset and What You Can Do to Fix It
258
Cognigy Named as One of Germany’s Fastest Growing Technology Companies
Cognigy
Latest Reports
Report
White Paper: The Inner Circle Guide to Customer Interaction Analysis
Report
Report: How is Conversational AI Impacting Customer Service?
Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Latest Resources
Optimising Your Modern Contact Centre: A Self-Assessment Guide
White Paper: Powering Next Generation Voice of the Customer Solutions
Upcoming Events
Calabrio Speech Analytics – The Power of One – Webinar
Wed 25 May 2022
Scorebuddy Masterclass: Employee Appraisal
Thu 26 May 2022
Latest Insights
How AI Will Shape the Future of Voice in CX
How to Monitor Call Quality Without Invading the Privacy of Remote Agents
Latest News
NICE 2022 Digital First Customer Experience Report
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
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