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Articles - Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

What Not to Miss at CCW Berlin 2025

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10 Customer Experience ECommerce Case Studies

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Your Ultimate Guide to Cloud CCaaS

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ChatGPT Alone Can’t Deliver the Customer Service You Need

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What Can CX Leadership Expect in 2023?

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Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

What We Heard at Call & Contact Centre Expo 2022

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What Not to Miss at Call & Contact Centre Expo 2022

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Cognigy Named on the Constellation Shortlist for Conversational AI

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Avoid Common Automation Mistakes When Using Conversational AI – Part II

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What’s Next in CX? 5 Highlights From CCW Europe 2022

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Avoid Common Automation Mistakes When Using Conversational AI – Part I

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Four Reasons Why Customers Expect More From Contact Centres

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Transforming CX While Supporting Agents Through Conversational AI

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How CAI Can Improve Service Level and End Channel Hopping

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What Customer Experience Are You Delivering?

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Elevate Your Customer Interactions Through Conversation Design

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How Advances in AI Make for Happy Telecom Customers

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Conversational AI for the Insurance Industry

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Cognigy Wins AI Breakthrough Award

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How the Travel and Hospitality Sector Is Transforming CX for Good

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How Conversational AI Is Driving Innovation in the Utilities Sector

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7 Tips for Improving Banking Customer Care With AI

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Conversational AI Is the Future of Customer Experience