Articles - Cognigy

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Four people heads
247
Four Reasons Why Customers Expect More From Contact Centres
Happy person with phone
397
Transforming CX While Supporting Agents Through Conversational AI
Chat bubbles and padlock with a tick
494
How CAI Can Improve Service Level and End Channel Hopping
Figure and five stars above it.
117
What Customer Experience Are You Delivering?
Blue and pink pencil with speech bubbles
68
Elevate Your Customer Interactions Through Conversation Design
Happy customer jumping with phone
How Advances in AI Make for Happy Telecom Customers
Robot hand with insurance icons on blocks
97
Conversational AI for the Insurance Industry
A trophy on abstract background
Cognigy Wins AI Breakthrough Award
Suitcases in airport. Travel concept.
69
How the Travel and Hospitality Sector Is Transforming CX for Good
Utilities innovation concept with House In Light Bulb
52
How Conversational AI Is Driving Innovation in the Utilities Sector
Robot and human shaking hands
7 Tips for Improving Banking Customer Care With AI
Smartphone with crown
116
Conversational AI Is the Future of Customer Experience
An image of a chatbot
96
The Next Generation of Chatbot Is a Proactive Agent
Voice concept with microphone and sound wave
64
Elevating Phone Bots With AI-Powered Voice Biometrics
Ai specialist
Cognigy Named ‘AI Automation Specialists of the Year’ 2022
Person using a laptop computer from above
86
A Three-Step Process to Evaluate the Right Conversational AI Platform
Online login on phone
240
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
Looking Through Binoculars On Blue Sky Background.
180
Conversational AI in 2022: A Look Ahead
Robot or cyborg hand taps finger on chart of trading data
58
Cognigy Increases Series B Funding
AI Powered Contact Centre
258
Why an AI-Powered Contact Centre Will Never Replace Human Agents
What do customers really think
65
What Your Customers Really Think About Customer Service Automation
Leader concept - one red pawn on base
Cognigy Named a Leader by Gartner
Red, blue and yellow cubes with upset to happy faces
Why Your Customers Get Upset and What You Can Do to Fix It
tree growing on computer circuit board
286
Cognigy Named as One of Germany’s Fastest Growing Technology Companies

Latest Reports

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Report
White Paper: The Inner Circle Guide to Customer Interaction Analysis
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Report
Report: How is Conversational AI Impacting Customer Service?
 
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