Articles - Cognigy

A call centre agent with headset

68

Your Ultimate Guide to Cloud CCaaS

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293

ChatGPT Alone Can’t Deliver the Customer Service You Need

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458

What Can CX Leadership Expect in 2023?

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60

Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

390

What We Heard at Call & Contact Centre Expo 2022

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209

What Not to Miss at Call & Contact Centre Expo 2022

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Cognigy Named on the Constellation Shortlist for Conversational AI

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97

Avoid Common Automation Mistakes When Using Conversational AI – Part II

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53

What’s Next in CX? 5 Highlights From CCW Europe 2022

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Avoid Common Automation Mistakes When Using Conversational AI – Part I

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Four Reasons Why Customers Expect More From Contact Centres

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74

Transforming CX While Supporting Agents Through Conversational AI

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How CAI Can Improve Service Level and End Channel Hopping

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What Customer Experience Are You Delivering?

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64

Elevate Your Customer Interactions Through Conversation Design

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How Advances in AI Make for Happy Telecom Customers

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91

Conversational AI for the Insurance Industry

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Cognigy Wins AI Breakthrough Award

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93

How the Travel and Hospitality Sector Is Transforming CX for Good

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50

How Conversational AI Is Driving Innovation in the Utilities Sector

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7 Tips for Improving Banking Customer Care With AI

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120

Conversational AI Is the Future of Customer Experience

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95

The Next Generation of Chatbot Is a Proactive Agent

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60

Elevating Phone Bots With AI-Powered Voice Biometrics