Where Is Employee Autonomy Heading, and Are You Coming?


Increased autonomy in planning our workdays promises plenty of benefits for employers and employees alike. So, why are some companies moving away from it or avoiding it altogether? Here’s how you can drive work/life integration in the workplace.

“I missed my daughter’s piano recital last night… too much work.”

I was dismayed to overhear those words while queuing up to board a plane recently. As every parent knows, missing a child’s after-school event is one of the worst feelings in the world.

Without knowing much else about this individual case, I nevertheless wonder if the situation could have been avoided if the company involved gave its workers more autonomy by practicing what we call “work/life integration”.

As technology advances and business becomes more on-demand, work is no longer a 9-to-5 job that’s done exclusively from an office. Nor is it a single linear activity, but rather a series of shorter sprints scattered throughout the day.

With work/life integration, employees enjoy the autonomy to do their jobs when, where and how they need to – just as long as they do it well and on time.

The beauty of work/life integration is that it recognises what’s most important to us in life, and that’s most often our families. When work/life integration isn’t practiced, or fails, we tend to miss out on important things, as was likely the case for the young professional boarding the plane to Munich.

And that’s a shame.

But, Unfortunately, It’s a Reality…

If anything, we seem to be backsliding into the old command-and-control management days, where work was best summed up as “be at your desk from 9 to 5”.

We all remember the headlines Yahoo made in 2013 when it pulled the plug on telecommuting, only to have several high-profile companies follow suit. A study found that half of all managers opposed “working from home,” while another 35 percent merely “tolerated” the concept.

That’s troubling, because employees and organisations are missing out on autonomy’s many benefits.

It’s good for productivity

The biggest gripe about autonomy is that it supposedly enables employees to slack off. But research suggests otherwise.

In a Jabra survey, 37% of employees reported being more productive at home, while 44% said they encountered fewer distractions there.

It’s good for the bottom line

More time on the job means greater productivity. A NASDAQ-listed firm with 16,000 employees experienced a 13% increase in performance from home-working employees, due to fewer breaks and sick days and less noise.

Plus, job-attrition rates fell by 50 percent. And, with traffic a headache in most cities, eliminating the daily commute means more work time.

It’s great for morale

The opportunity to control our own workdays is a sign of trust. In a survey, home workers reported substantially higher work satisfaction and psychological attitude scores.

Plus, autonomy gives us valuable time to engage in activities that matter most to us – the ones that make us a great parent, child, friend, neighbor or coworker.

We Have the Technology… But Do We Have the Will?

In fact, there’s no reason why virtually all organisations shouldn’t be embracing autonomy. After all, the technology is there.

Fast internet connections, cloud-based software, Wi-Fi everywhere and ultra-capable tablets and smartphones make it easy for us to work from anywhere – whether that’s the kitchen table, the car or the local Starbucks.

As responsible and engaged employees, we must take the initiative and make autonomy a reality by overcoming organisational resistance to it. That starts by putting an end to the old-school notion that we can achieve “work/life balance.” We’ve tried and we can’t – because one always tends to shortchange the other, leading us to feel guilty that we’re not spending enough time doing one or the other.

We also need to be clear that autonomy isn’t just about working from anywhere, which is just a small part of it. Rather, autonomy is about controlling our workday and structuring our schedules to accommodate our work and personal obligations: That means coming in early, perhaps, to free up time for a school event later, in this case.

I can’t wait until all organisations embrace work/life integration, and I know I won’t be alone. Because no one should have to miss their child’s after-school activity because they couldn’t get away from work for a couple of hours.

This blog post has been re-published by kind permission of Jabra – View the original post

To find out more about Jabra, visit their website.

About the author

Holger Reisinger Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers whether they are – online or on the phone – using the latest acoustic and communications technology. Comfortable, durable, hygienic and easy to use, Jabra headsets have plug and play capabilities, wideband sound and industry leading noise-reduction technology that enable you to increase the number and quality of calls and contact and improve customer communication, service and experience.

Read other posts by Holger Reisinger

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 27th Mar 2018 - Last modified: 3rd Apr 2018
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