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Empowering People – CCMA Interview with Leigh Hopwood

Published On: 11th Jul 2023 09:32

At Disrupt 2023 in the UK, Sabio interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.

To find out more download Wellbeing in the Contact Centre, a CCMA Research Initiative.

This post has been re-published by kind permission of Sabio - view the original article.

About
Sabio

Sabio turns customer experience into profitable growth through AI-powered technology.

As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.

Find out more about Sabio

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Empowering People – CCMA Interview with Leigh Hopwood

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