At Disrupt 2023 in the UK, Sabio interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.
To find out more download Wellbeing in the Contact Centre, a CCMA Research Initiative.
This blog post has been re-published by kind permission of Sabio – View the Original Article
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Sabio turns customer experience into profitable growth through AI-powered technology.As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.
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Author: Sabio
Published On: 11th Jul 2023
Read more about - Industry News, CCMA, Sabio
