Empowering People – CCMA Interview with Leigh Hopwood

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Filed under - Contact Centre News, ,

At Disrupt 2023 in the UK, Sabio interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.

To find out more download Wellbeing in the Contact Centre, a CCMA Research Initiative.

This blog post has been re-published by kind permission of Sabio – View the Original Article

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About Sabio

Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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Author: Sabio

Published On: 11th Jul 2023
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