Articles - Sabio

Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman
Customer experience concept
Why Most Organisations Are Naked When It Comes to Customer Experience
Customer-Engagement-Summit
What Not to Miss at Customer Engagement Summit 2025
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Sabio Drives Contact Centre Gains for ESP Group
AI agent virtual assistant on phone screen.
Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do
Sabio community day London event image
Sabio CX Community Day – AI & Automation | London
Sabio community day Manchester event image
Sabio CX Community Day – AI & Automation | Manchester
Expo Relación Cliente: ClientIA
A calendar with a boxing glove breaking through it
Habits That Kill Your WFM Strategy
A aeroplane on a yellow background
Case Study: British Airways Reduced Workloads by 22% With Sabio
The Forum 2025 Autumn: RaisingStandards event
2025 Autumn: #RaisingStandards
AI written in side of a lightbulb
Building a Smarter Contact Centre with AI and Automation
Person dropping their telephone
Tips on How to Reduce Call Abandon Rates in Your Contact Centre
Award on glittery background
Success for Sabio Clients at UK National Contact Centre Awards
The Eiffel Tower with fireworks around it
Sabio’s Disrupt Series Expands With Paris Event
Disrupt Image
Sabio Disrupt London 2025: CX Leaders Showcase AI Innovation
AI in training concept with robot in graduation hat and desks
Five AI Use Cases for Agent Training
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The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price?
Neon infinity symbol in technology lines
Avaya Has Introduced Its New Platform: Avaya Infinity
Top view design on blue background of Hand shaking which print screen on wooden cube block which connection with human icon
Sabio and VoiceAbility Launch Neurodivergent CX Solution
Robots being manufactured
AI Adoption in Customer Experience Faces Challenges According to Industry Leaders
A phone with a rocket launching out of it
Sabio Launches App to Simplify Employee Leave Management
Cloud Migration Concept
Sabio Leads Essent’s Cloud Migration to Enhance CX
Event conference
Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Latest Reports

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The Inner Circle Guide to Agentic AI, sponsored by Sabio
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Case Study: How British Airways’ Customer Service Is Soaring To New Heights
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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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