Articles - Sabio

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ECCCSA 2023 Winners Announced

Most Contact Centres Struggling with QA Engagement

Most Contact Centres Struggling With QA Engagement

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Navigating the Digital Frontier

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Is Your Business AI Ready? – Webinar

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Self-Service Most Cost-Effective Way to Improve CX

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Unleashing CX in Amsterdam – A Round-Up

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

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Sabio Launches Specialist Salesforce Practice

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Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

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Sabio CX Community Day Workforce Management Forum

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10% of Contact Centres Already Using ChatGPT – How Do You Compare?

A third of callers too impatient to wait more than 1 minute

A Third of Callers Too Impatient to Wait More Than 1 Minute

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Sabio Group Launches CX Realities 2023

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Contact Centres Struggle With Planning Digital Channels

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2023 Survey Report: What Contact Centres Are Doing Right Now

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Optimizing and Automating With Call Intent

Only a Quarter of Contact Centres Have an AI Strategy in Place

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How AI Will Revolutionize Retail Customer Experience

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Marsh Finance Revs Up CX with Sabio Group

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Key Takeaways From Sabio’s AI & Automation CX Community Day

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The Key Elements of a CX Lifecycle and Ways to Improve It

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Unravelling WFM Solutions and Innovations

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

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Flyer: Wellbeing Starts with Your Workplace

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Flyer: Placing Interaction Analytics at the Heart of CX Improvement