Evaluagent and Assembled Unite to Boost Employee Engagement

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evaluagent are delighted to announce their new partnership with Assembled, a leader in workforce management for Customer Experience (CX) and Business Process Outsourcing (BPO) support teams.

By integrating evaluagent’s award-winning QA and performance improvement software with Assembled’s next-generation workforce management capabilities, contact centres will now be able to:

  • Make more informed decisions about staffing and scheduling
  • Boost employee engagement with easily scheduled 1-2-1s
  • Make operational efficiency gains with automation, leaving more time to focus on improving the customer experience

Thanks to evaluagent’s deep expertise in QA and performance improvement and Assembled’s focus on the agent support ecosystem, enhancing agent performance, and ultimately customer satisfaction, is now faster and easier than ever.

This new integration involves a two-way data flow between the platforms, aligning workforce management and quality assurance processes to help contact centres to evaluate interactions, have full visibility of agent calendars, and easily schedule 1-2-1s from within the evaluagent platform, as well as pulling QA scores through to the Assembled platform.

This blog post has been re-published by kind permission of EvaluAgent – View the Original Article

For more information about EvaluAgent - visit the EvaluAgent Website

About EvaluAgent

EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

Find out more about EvaluAgent

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: EvaluAgent

Published On: 12th Apr 2024 - Last modified: 15th Apr 2024
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