Evaluagent and Assembled Unite to Boost Employee Engagement Related Articles 6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance 14 Best Practices to Streamline Your Incoming Customer Queries What Is Continuous Business Performance Improvement? 11 Cloud Solutions to Streamline Your Operations © tete_escape - Shutterstock - 2335050999 202 Filed under - Contact Centre News, Assembled, EvaluAgent evaluagent are delighted to announce their new partnership with Assembled, a leader in workforce management for Customer Experience (CX) and Business Process Outsourcing (BPO) support teams. By integrating evaluagent’s award-winning QA and performance improvement software with Assembled’s next-generation workforce management capabilities, contact centres will now be able to: Make more informed decisions about staffing and scheduling Boost employee engagement with easily scheduled 1-2-1s Make operational efficiency gains with automation, leaving more time to focus on improving the customer experience Thanks to evaluagent’s deep expertise in QA and performance improvement and Assembled’s focus on the agent support ecosystem, enhancing agent performance, and ultimately customer satisfaction, is now faster and easier than ever. This new integration involves a two-way data flow between the platforms, aligning workforce management and quality assurance processes to help contact centres to evaluate interactions, have full visibility of agent calendars, and easily schedule 1-2-1s from within the evaluagent platform, as well as pulling QA scores through to the Assembled platform. This blog post has been re-published by kind permission of EvaluAgent – View the Original Article For more information about EvaluAgent - visit the EvaluAgent Website About EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences. Read other posts by EvaluAgent Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: EvaluAgent Published On: 12th Apr 2024 - Last modified: 15th Apr 2024 Read more about - Contact Centre News, Assembled, EvaluAgent Recommended Articles 6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance 14 Best Practices to Streamline Your Incoming Customer Queries What Is Continuous Business Performance Improvement? 11 Cloud Solutions to Streamline Your Operations Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter