Evaluagent Takes Bronze in Stevie Awards

evaluagent has revealed its Bronze placement in the Contact Centre Solution category at the 18th Annual Stevie Awards for Sales & Customer Service.

evaluagent provides the first platform to connect out-of-the-box, customizable and AI-driven insights from real customer conversations with automated Quality Assurance (QA), to improve contact centre workflows and provide an elevated Customer Experience (CX).

The platform analyzes 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer.

“It’s great to be recognized on a global stage for the innovations and developments we’ve brought over the past year, especially with the launch of evaluagentCX” said Jaime Scott, Co-founder and CEO of evaluagent.

“This award validates the importance of our mission to increase customer satisfaction by providing amazing employee experiences.”

evaluagent’s software, evaluagentCX, provides several important innovations in contact centre quality assurance software.

Designed to augment, not replace, the QA team, the platform enhances the role of QA evaluators by enabling them to leverage AI and automation to laser focus their efforts on the highest value conversations.

Ultimately, evaluagentCX helps contact centres to drive targeted agent improvement and elevated CX, while still maintaining human oversight.

The 18th Annual Stevie Awards for Sales & Customer Service received more than 2,300 nominations from organizations of all sizes and in virtually every industry. Shortlists were determined by the average scores of more than 200 professionals worldwide, working in seven specialized judging committees.

This blog post has been re-published by kind permission of EvaluAgent – View the Original Article

For more information about EvaluAgent - visit the EvaluAgent Website

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