We are pleased to announce that our second annual CX Summit EMEA will take place virtually on the 12th of May at 1:00 p.m. BST | 2:00 p.m. CEST.
Join Five9 executives, analysts, customers, partners, and friends of Five9 at this event as we discuss the latest trends and innovations in the contact centre software space.
Today, the contact centre is the front door of your business and sometimes the first interaction a customer has with your brand. Therefore, every interaction is a chance for your business to build or break customer trust and loyalty.
At Five9 CX Summit EMEA, you will have the opportunity to learn how the latest cloud call centre solutions and AI technology can help you deliver experiences that will strengthen customer trust and loyalty.
Here are five reasons you will not want to miss our virtual event.
1. Discover top trends and innovations in customer engagement
Join Senior Analyst, Steven Dickens of Futurum, to learn how the contact centre has evolved globally and in the EMEA region. Steven will also share his insights on how innovation will continue to move the industry forward and enable the future of customer engagement.
2. Learn how to deliver superior CX and empower agents with a digital workforce
Join our EVP of Product Management, Callan Schebella, and his team of AI experts in the EMEA region to experience first-hand how a digital workforce of conversational AI and automation solutions will help you exceed your customer expectations, empower live agents, and deliver more personalised and seamless experiences.
3. Learn how to transform your contact centre operations with cloud
In a virtual and interactive roundtable, join leading global retailers for a lively discussion as they share their digital transformation journeys and how they’ve leveraged the cloud to optimise their CX capabilities.
4. Hear from a panel of women who are transforming the tech industry
We are excited to announce that we will be hosting our first-ever CX Summit EMEA Women in Technology session with Five9 Chief Marketing Officer Genefa Murphy. She’ll lead a panel of superstar women who will discuss why they decided to pursue a career in tech, obstacles they’ve overcome and the keys to their success.
5. Connect with Five9 CEO Rowan Trollope
See what’s next for Five9 and hear answers to our customers’ most top-of-mind questions during an “Ask the CEO Anything” session with Rowan Trollope. This is a rare opportunity to interact with Rowan and hear his thoughts on a variety of CX and leadership topics.