This course is for you if you want to see how others develop their forecasts and plans, discuss alternative approaches and common challenges, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast.
THE DATE: 11-12th November
THE LOCATION: London
THE DETAILS:
Whether new to a long-term planning role or wanting to take time out and review how you produce your plans, this course is designed for planners, analysts or managers with good resourcing experience or previous foundation training.
This course is for you if you want to see how others develop their forecasts and plans, discuss alternative approaches and common challenges, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast.
THE ORGANISERS: Professional Planning Forum
Author
Megan Jones
Megan Jones, Editor, Call Centre Helper
Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.
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14th September 2026
15th September 2026