Recorded Webinar: Self-Service: Letting Customers Take Care of Themselves Related Articles Ideas to Improve Customer Self-Service Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre Recorded Webinar: Simplify Your Self-Service Strategy The Do's and Don’ts of Digital Self-Service 2,941 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Self Service Webinar on allowing your customers to help themselves. More and more companies are harnessing new technology to let customers take care of themselves. As well as an increase in mobile apps, web self-service, and putting ‘how to’ demos on YouTube, many companies are now turning to crowd-sourcing to allow users to help each other. This can both reduce call volumes and also bring down costs. Agenda 5 Strategies to Help Customer to Help Themselves – Jonty Pearce, Call Centre Helper Trends in Self Service – Richard Snow, Ventana Research 5 ways that Technology can Help Self Service – Mike Murphy, Interactive Intelligence Top tips from the audience – All the tips from the audience have now been turned into an article 37 tips for self-service Winning tip – “Start with the basics – look at what the customers find frustrating and what they would like to be able to do, then build the solution around them” thanks to Penny. Interactive Q&A – Live questions from the audience Topics to be discussed Mobile apps Crowd-sourcing Customers helping each other Deflecting calls from live agents Web self-service Mobile self-service The right use for IVR Reducing call volumes Knowledge management Using social media to avoid calls Directing customers to view ‘how to’ videos Joining it all together This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence. Original Webinar date: November 2012 Author: Jo Robinson Published On: 14th Nov 2012 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Self Service Recommended Articles Ideas to Improve Customer Self-Service Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre Recorded Webinar: Simplify Your Self-Service Strategy The Do's and Don’ts of Digital Self-Service Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter