Webinar: Self-Service- How to Remove Calls from the Contact Centre


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Webinar Date - Thursday 13th February 2020 at 14:00pm UK time

Click here to register

Do you want to ease the pressure on your contact centre, while lowering customer effort? Of course you do – it’s a no-brainer!

Well then, it just might be time to improve your self-service options. But, that’s easier said than done.

Fortunately, this webinar is designed to give you all the advice you need to do just that, as we help you to lower call volumes, without sacrificing the customer experience. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Paul Weald- Headshot
Paul Weald
Contact Centre Innovator
Mike Murphy- Headshot
Mike Murphy
Genesys
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Self-service: what are your options?
  • How to track the success of your self-service systems over time
  • Which contact escalation options should be included?
  • Self-service implementation mistakes that you must avoid
  • The technology considerations that are key to self-service success
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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