Recorded Webinar: Simplify Your Self-Service Strategy Related Articles Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre 20 Tips to Simplify Your Self-Service Strategy Recorded Webinar: Clever Ideas for Managing Seasonal Peaks 610 Filed under - Recorded Call Centre and Customer Experience Webinars, Dave McMahon, Jay Gupta, Paul Weald, Talkdesk Self service is very popular with customers. It allows them to help themselves without needing to contact you. But all too often it is too complex, leading to customer frustration and more calls into the contact centre. In this webinar we look at practical ways to simplify your self-service strategy and improve customer service. Agenda Introductions – Rachael Trickey, Call Centre Helper Paul Weald, Contact Centre Innovator Click here to view the slides Dave McMahon, NewDay Click here to view the slides Jay Gupta, Talkdesk Click here to view the slides Topics Discussed The right and wrong areas to automate Avoiding the most common self-service mistakes Practical ideas to simplify your self-service strategy Early warning signals when things go wrong Mapping the customer journey Escalation paths to a live operator Should you use or remove a chat bot? Top tips from the audience Winning tip – “Don’t expect your call volumes to drop with self-serve rather expect your call conversation topics with customers/residents to be different.” thanks to Tim26 Original Webinar date: 17th February 2022 Panellists Paul Weald MCX Dave McMahon NewDay Jay Gupta Talkdesk Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Talkdesk Author: Rachael Trickey Published On: 11th Feb 2022 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Dave McMahon, Jay Gupta, Paul Weald, Talkdesk Recommended Articles Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre 20 Tips to Simplify Your Self-Service Strategy Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter