Topics Discussed
- Average Handling Time
- Customer Satisfaction
- NetPromoter Scores
- Customer Effort and NetEasy
- Improving Service Levels
- Measuring Productivity
- Quality vs Quantity
- Measuring Quality
- Employee satisfaction
- Your chance to share your own ideas
Panellists

Carolyn Blunt
Ember Real Results

Paul White
mplsystems

Jonty Pearce
Call Centre Helper
