COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

Recorded Webinar: The Best Metrics for your Contact Centre

1,697

1,697
Filed under - Recorded Call Centre and Customer Experience Webinars, , ,
Are you measuring the right things in your contact centre? What are the best metrics to use? In this interactive webinar we look at the best measurements to use in the contact centre. We will cover the whole gamut from productivity and quality to customer and employee satisfaction.

Topics Discussed

  • Average Handling Time
  • Customer Satisfaction
  • NetPromoter Scores
  • Customer Effort and NetEasy
  • Improving Service Levels
  • Measuring Productivity
  • Quality vs Quantity
  • Measuring Quality
  • Employee satisfaction
  • Your chance to share your own ideas

Panellists

Carolyn Blunt- Headshot
Carolyn Blunt
Ember Real Results
Paul White- Headshot
Paul White
mplsystems
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by IFS


Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

Recommended Articles

The Best Metrics for Live Chat?
A photo of children reaching to measure
10 Metrics to Help You Measure the Customer Experience
generic webinar replay image
Recorded Webinar: Executive Briefing on Call Centre Quality
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.