Recorded Webinar: The Best Ways to Improve Customer Satisfaction Related Articles Recorded Webinar: Driving Up Customer Satisfaction Scores Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: Top Tips To Drive Customer Satisfaction How to Manage and Exceed Customer Expectations – With Examples 1,227 Filed under - Recorded Call Centre and Customer Experience Webinars, Customer Satisfaction (CSAT), Genesys With so many channels to choose from and expectations rising, it is harder than ever to satisfy customers. In this webinar, we look at new ideas and strategies to improve customer satisfaction. Topics Discussed Ways to measure customer satisfaction Improving customer satisfaction Reducing customer effort Voice of the customer Creating a positive company culture Collecting and using customer feedback Proactive customer service Tracking the customer journey Getting the best out of your technology<.li> Top tips from the audience Panellists Carolyn Blunt Ember Real Results Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 16th Sep 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Satisfaction (CSAT), Genesys Recommended Articles Recorded Webinar: Driving Up Customer Satisfaction Scores Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: Top Tips To Drive Customer Satisfaction How to Manage and Exceed Customer Expectations – With Examples Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter