Recorded Webinar: The Best Ways to Improve Customer Satisfaction

Agenda

• Introductions – Jonty Pearce – Call Centre Helper
• Carolyn Blunt – Real Results Training

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• Mike Murphy – Interactive Intelligence

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Topics discussed

• Ways to measure customer satisfaction
• Improving customer satisfaction
• Reducing customer effort
• Voice of the customer
• Creating a positive company culture
• Collecting and using customer feedback
• Proactive customer service
• Tracking the customer journey
• Getting the best out of your technology
• Top tips from the audience

Original Webinar date: September 2015