With so many channels to choose from and expectations rising, it is harder than ever to satisfy customers.
In this webinar, we look at new ideas and strategies to improve customer satisfaction.
Ways to measure customer satisfaction
Improving customer satisfaction
Reducing customer effort
Voice of the customer
Creating a positive company culture
Collecting and using customer feedback
Proactive customer service
Tracking the customer journey
Getting the best out of your technology<.li>
Top tips from the audience
Ember Real Results
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys