Recorded Webinar: The Best Ways to Improve Customer Satisfaction


With so many channels to choose from and expectations rising, it is harder than ever to satisfy customers. In this webinar, we look at new ideas and strategies to improve customer satisfaction.

Topics Discussed

  • Ways to measure customer satisfaction
  • Improving customer satisfaction
  • Reducing customer effort
  • Voice of the customer
  • Creating a positive company culture
  • Collecting and using customer feedback
  • Proactive customer service
  • Tracking the customer journey
  • Getting the best out of your technology<.li>
  • Top tips from the audience
  • Panellists

    Carolyn Blunt- Headshot
    Carolyn Blunt
    Ember Real Results
    Mike Murphy- Headshot
    Mike Murphy
    Interactive Intelligence
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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