Recorded Webinar: The Best Ways to Improve Customer Satisfaction


  • Introductions – Jonty Pearce – Call Centre Helper
  • Carolyn Blunt – Real Results Training

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  • Mike Murphy – Interactive Intelligence

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Topics discussed

  • Ways to measure customer satisfaction
  • Improving customer satisfaction
  • Reducing customer effort
  • Voice of the customer
  • Creating a positive company culture
  • Collecting and using customer feedback
  • Proactive customer service
  • Tracking the customer journey
  • Getting the best out of your technology
  • Top tips from the audience

Original Webinar date: September 2015

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