The Award Winning Contact Centre Magazine

Recorded Webinar: The Best Ways to Improve Customer Satisfaction

942

942
Filed under - Recorded Call Centre and Customer Experience Webinars, ,
With so many channels to choose from and expectations rising, it is harder than ever to satisfy customers. In this webinar, we look at new ideas and strategies to improve customer satisfaction.

Topics Discussed

  • Ways to measure customer satisfaction
  • Improving customer satisfaction
  • Reducing customer effort
  • Voice of the customer
  • Creating a positive company culture
  • Collecting and using customer feedback
  • Proactive customer service
  • Tracking the customer journey
  • Getting the best out of your technology<.li>
  • Top tips from the audience

    • Panellists

    Carolyn Blunt- Headshot
    Carolyn Blunt
    Ember Real Results
    Mike Murphy- Headshot
    Mike Murphy
    Interactive Intelligence
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

    Recommended Articles

    generic webinar replay image
    Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
    generic webinar replay image
    Recorded Webinar: Executive Briefing on Call Centre Quality
    generic webinar replay image
    Recorded Webinar: Designing a Better Forecasting Spreadsheet
    Contact Centre Reports, Surveys and White Papers
    Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.