New G2 Report: Scorebuddy a Leader in Contact Centre QA

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Seven times in a row—Scorebuddy has been recognized as a Leader in contact centre quality assurance once again.

This time around we’ve been awarded 28 badges across a wide range of categories. Let’s look at the results of G2’s Winter Report and what they mean.

Scorebuddy a Leader Again, Rated #1 for Contact Centre QA

Leading software comparison site G2 have released their latest quarterly report today. In the Winter 2024 edition of the G2 Report—as in the previous six editions—Scorebuddy is ranked as a Leader in the call centre QA space.

Notably, at time of writing, Scorebuddy is also rated the #1 contact centre quality assurance solution out of 116 vendors.

We are, of course, delighted with this ranking, and our continuing position as a Leader. Given the huge role of customer feedback in G2’s assessment, it’s especially rewarding to know that the daily users of Scorebuddy are so satisfied with the platform.

Derek Corcoran, Scorebuddy Founder and CEO, shared his thoughts on the news.

“G2 is the gold standard for software comparison so it’s essential that we maintain a strong position in their rankings. I’m thrilled that we’ve been named a Leader for the seventh time running—and extremely grateful to all our customers for their support.”

“As always, it’s nice to receive recognition for our work, but it’s by no means time to sit back and rest on our laurels. We’ve launched two new products this year—Scorebuddy BI and Scorebuddy Coaching—and we plan to continue innovating into 2024 and beyond.”

“The real reward here isn’t the ‘Leader’ status, the badges, or the #1 ranking—it’s the customer feedback. There’s nothing more satisfying than digging into the reviews on our G2 page and reading all the Scorebuddy success stories.”

“So a big thank you to all of our customers, we’ll continue working to deliver an even better QA solution in 2024.”

What Badges Did Scorebuddy Earn in the Winter 2024 Report?

In the Winter 2024 edition of the G2 Grid Report, we’ve been awarded a record 28 badges, including:

  • Overall Leader in contact centre Quality Assurance
  • Momentum Leader
  • Mid-Market Leader
  • Small Business Leader
  • Enterprise High Performer

This is in addition to region-specific badges for strong performance across multiple continents, including the Americas and Europe, as well as recognition for usability, implementation, and strong customer relationships.

How Does G2 Calculate Its Rankings?

G2 is the world’s leading software comparison site. Each quarter, they compile reports across a range of industries.

Based on a minimum of 10 reviews and ratings, these Grid Reports rank products according to customer satisfaction and market performance.

To place in the Leader Quadrant of a G2 Grid Report, an organization must have “substantial market presence scores” and excellent user feedback. Scorebuddy, achieving both, has been ranked a Leader for seven consecutive quarters now.

Why G2 Ranks Scorebuddy as a Leader in Call Centre QA

Scorebuddy is a purpose-built quality assurance tool, designed to transform your contact centre by analyzing and improving every single customer interaction.

With automation of manual QA processes and real-time insights, Scorebuddy boosts operational efficiency, increases agent engagement, and ensures a higher standard of customer experience.

What Do Scorebuddy Customers Say?

With customer expectations higher than ever according to 90% of service leaders, running a contact centre is increasingly demanding.

You’ve also got to contend with economic shifts, rapid tech advancements, and the persistent issue of agent attrition.

To support our customers in the face of these challenges, we provide an all-in-one QA solution that boosts CX, engages agents, and mitigates compliance risk.

Our platform includes an integrated coaching solution, comprehensive business intelligence, and the most customizable scorecard builder on the market.

Want to hear more? Check out what our customers have to say below, or read every G2 review here.

“Brilliant Quality Management system, excellent reporting tool with feedback options from both parties – Scorebuddy is two systems in one and very affordable. We have certainly seen improvements in all areas of our business using Scorebuddy.” – Nellie H, Customer Experience Quality Lead

“I love that it is very easy to customize and makes it very easy to adapt to our needs as a business. Previous tools we used were not even half this easy to use or gave us the level of detail we needed!”Maor M, Mid-Market Customer

“We work in a highly compliance driven sector where our quality and compliance scores are key deliverables. SB helps us achieve those. And provides a really useful set of reports to help us compile compliance reporting.”Matt K, Enterprise Customer

This blog post has been re-published by kind permission of Scorebuddy – View the Original Article

For more information about Scorebuddy - visit the Scorebuddy Website

About Scorebuddy

Scorebuddy Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Scorebuddy

Published On: 2nd Jan 2024
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